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Video preview of video is not showing in products page

This topic has 6 replies, 2 voices, and was last updated 7 months, 1 weeks ago ago by Rose Tyler

Seainfotech

Participant

May 14, 2024 at 06:46

Hi Team,

I have added a video to the product but the preview is not showing of that video. One more thing, when I have added a video then image gets bigger in the UI versus the product in which no video is attached. Please help me in this.

Thanks,
Seainfotech

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#395027 Copied Theme version: 9.3.9

5 Answers

Rose Tyler

Support staff

May 14, 2024 at 07:25

Hello, Seainfotech,

Thank you for reaching out to us with your concerns.

1/ Please check the example from our demo – https://xstore.8theme.com/product/american-vintage/ Currently, there is no option to show the preview.

2/ Could you please provide the URLs for two products, one with a video and one without?

Best Regards,
8Theme’s Team

#395032 Copied

Seainfotech

Participant

May 14, 2024 at 08:28

Hi Rose,

1. Is there any other option to show a preview because client is asking regarding this?

2. PFB links of products ->
https://dev.nandeeshwar.in/product/diamond-bangles/
https://dev.nandeeshwar.in/product/2283/

3. As you know website is related to a jewellery shop in which big payments will be made. So please suggest a payment gateway only for Indian payments in which very less transaction fees should be charged except Razorpay, stripe.

Thanks,
Seainfotech

#395043 Copied

Rose Tyler

Support staff

May 14, 2024 at 08:56

Hello, Seainfotech,

1/ You can post it as a feature quest on https://www.8theme.com/taskboard/ , or achieve the desired result via additional customization in files.
Should you require help with customizations, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

2/ It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products.

3/ We did not test such plugins with our theme officially, so we can’t give you a solid recommendation. You may contact the support of WooCommerce to get advice – https://wordpress.org/support/plugin/woocommerce/

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#395051 Copied

Seainfotech

Participant

May 14, 2024 at 15:57

Hi Rose,

if I remove the video from the product, then it will behave the same as the other product. Now I have removed the video from the product, please check the below link again-
https://dev.nandeeshwar.in/product/diamond-bangles/

The size seem to be smaller than the previous one.

Thanks,
Seainfotech

#395127 Copied

Rose Tyler

Support staff

May 14, 2024 at 16:10

Hello, Seainfotech,

Please check now https://prnt.sc/_8SXJ9UZOjk1 > https://prnt.sc/CJhJ3l0ZQNWU

Best Regards,
8Theme’s Team

#395130 Copied
Tagged: fix woocommerce video display, product page video not showing, woocommerce video preview issue, woocommerce wordpress video solution, wordpress themes video problem
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