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"View Cart" Button does not work on mobile devices

This topic has 14 replies, 4 voices, and was last updated 7 years, 4 months ago ago by Laranz

Torsten

Participant

April 9, 2017 at 19:12

Hi,

on mobile devices the “view cart” button (german: einkaufswagen ansehen) does not work/react on mobile devices. So customers purchase can not be continued.

Have a try on http://rostatt.at/produkt/rostatt-beef-box-6-kg/

But try on mobile device!

#159251 Copied Theme version: 2.8 WooCommerce version: 3.0.1

13 Answers

Rose Tyler

Support staff

April 10, 2017 at 09:35

Hello,

As I see, you are using new woocommerce version and old theme version.
Please read this topic https://www.8theme.com/topic/is-royal-theme-ready-and-compatible-with-the-newest-woocommerce-3-0-update/
Don’t forget to create back up of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version.
https://youtu.be/KdWESIIPU1k
(it’s for Legenda theme but the process is the same)
Please check if the problem persists with default Woocommerce theme Storefront. Also, disable all the third-party plugin and check if it fixes the issue.
Let us know the result.

Regards,
Rose Tyler.

#159277 Copied

mschueller

Participant

June 22, 2017 at 23:38

Hi i am using the theme ROYALSTOREv 3.0.2.1 and “View Cart” Button does not work on mobile devices, did i miss a step?

Please, contact administrator
for this information.

#166228 Copied Theme version: 3.0.2.1 WooCommerce version: 4.8

Rose Tyler

Support staff

June 23, 2017 at 07:38

Hello, @mschueller,

You have out of date files http://prntscr.com/fn5d9n. In this case, you need to delete “woocommerce” folder, which is located in wp-content/themes/royal/ and upload a new one from the latest theme archive.

Please note that before uploading theme files you need delete “woocommerce” folder, which is located in wp-content/themes/royal/ and it’ll be reuploaded from a new theme package (to avoid problems with old files).

Regards,
Rose Tyler.

#166243 Copied

mschueller

Participant

June 24, 2017 at 00:31

ok ill try that ty sm

#166320 Copied

mschueller

Participant

June 24, 2017 at 06:43

ok i updated the files (deleted the woocommerce folder then uploaded the new one ) it still is not working and i still get the warning in my admin

Please, contact administrator
for this information.

#166322 Copied

Laranz

Participant

June 25, 2017 at 20:11

Hi,

This three files needs updating,

royal/woocommerce/checkout/form-billing.php
royal/woocommerce/checkout/form-shipping.php
royal/woocommerce/myaccount/form-edit-address.php

copy the same files from wp-contents/plugins/woocommerce/templates folder or from a zip downloaded from the WP Plugin repo of Woocommerce plugin. I will notify this with the developers to fix that in the next version.

Let us know,

Thanks,
laranz.

#166366 Copied

mschueller

Participant

June 26, 2017 at 00:36

I updated the files
tried new phone browser
reset cache
reset cache in wordpress with caching plugin
tested on another phone

still does not work

#166369 Copied

mschueller

Participant

June 26, 2017 at 00:37

is there a way to review like my source code for a conflict, any way for me to tell?

#166370 Copied

Laranz

Participant

June 26, 2017 at 03:09

Hi,

Try our demo if that works in your mobile, then try disable all the plugins except the recommended plugins by 8theme and activate the parent theme ( if you have the child theme active ), clear the cache and see that works, so that we can find what cause that.

If that works, then revert the step one by one like activate the child theme first then see the issue is there or not, then activate the plugin one by one.

Let us know,

Thanks,
laranz.

#166372 Copied

mschueller

Participant

June 26, 2017 at 16:21

k ty 🙂

#166447 Copied

Laranz

Participant

June 27, 2017 at 06:21

Hi,

Is the issue fixed?

Let us know if you have any other questions,

Thanks,
laranz.

#166477 Copied

mschueller

Participant

June 27, 2017 at 18:51

I didnt do those things, sorry i just didnt feel like goin through the testing, for now im redirecting to cart after add

#166574 Copied

Laranz

Participant

June 28, 2017 at 06:30

Hi,

No problem.

Let us know if you have any other questions.

Thanks,
laranz.

#166594 Copied
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