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View product image open fullscreen without no control

This topic has 7 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: Zafar
    Zafar
    Participant
    July 15, 2024 at 14:54

    Hi,

    I have added a few product images to my site. When I click on them to zoom, they open the full page and show the jpg in the browser. I cannot change the setting so that I can have control and users do not need to click on the browser’s back button.

    Thanks

    Files is visible for topic creator and
    support staff only.
    #404847 Copied Theme version: 9.3.15
    6 Answers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 15, 2024 at 15:10

    Hello Zafar,

    Thank you for reaching out to us with your concern.

    To assist you effectively, could you kindly provide temporary wp-admin, FTP access, and video of the problem? This will enable us to thoroughly investigate and address your concerns.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #404860 Copied
    Avatar: Zafar
    Zafar
    Participant
    July 15, 2024 at 23:20

    Test@123

    Thanks

    Please contact administrator
    for this information.
    #404934 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 16, 2024 at 08:09

    Hello Zafar,

    The lightbox was disabled in settings. Please clear cache and check how it works now.
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    Best Regards,
    8Theme’s Team

    #404980 Copied
    Avatar: Zafar
    Zafar
    Participant
    July 16, 2024 at 15:44

    Thank you, it worked! But, where is that particular setting located? Could you please share it with me? Also, I have a quick question: I used the CHILD theme when building the site. How can I know if I am customizing it? I’m asking because I want to delete many components from different pages and create my own. Is it safe to do so? If the master theme updates, will it remove those changes? For example, I don’t want to use some banners at all, but will the default theme revert my customized theme to include them again?

    thanks

    #405190 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2024 at 07:40

    Hello Zafar,

    You’re welcome!

    Single Product Builders via Elementor > settings of Gallery.

    We are pleased to inform you that updating the parent theme will not cause any issues on your website.

    Best Regards,
    8Theme’s Team

    #405271 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 17, 2024 at 11:09

    Dear Zafar,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #405345 Copied

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The issue related to '‘view product image open fullscreen without no control’' has been successfully resolved, and the topic is now closed for further responses

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