Return to previous page

Viewport issue - by Christophe - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Eva Kemp

Christophe

Participant

August 21, 2015 at 11:17

Hello,

When the site http://www.polydesignbvba.be/ displaying on a mobile device (ex. Nexus5) then the site is bigger than the viewport. (You can also see this issue in the Google Chrome developer tools).

See screenshot

For testing delete all my customizing css in style.css (in the child-theme), but with no result.

I update a few days ago WooPress to the latest version.

Is it possible help me, resolve this problem?

Regards,
Christophe

#81512 Copied

10 Answers

Jack Richardson

Support staff

August 21, 2015 at 11:34

Hello,

Sorry, but I don’t see any issues:
http://storage6.static.itmages.com/i/15/0821/h_1440153250_8235185_a61bb598f6.png
What device are you checking in?

Best regards,
Jack Richardson.

#81520 Copied

Christophe

Participant

August 21, 2015 at 12:01

Hi Jack,

On a Nexus5.

You can see it also in the Google Chrome developer tools.

Try browse/reload the site. It is not all the time, but sometimes when reloaded the page(s) you see the issue.

Regards,
Christophe

#81533 Copied

Christophe

Participant

August 21, 2015 at 20:50

Hi,

I do the test in Google PageSpeed Insights and there you can see the confirmation that the mobile version (www.polydesignbvba.be) bigger is then the viewport.

Regards,
Christophe

#81688 Copied
Eva Kemp

Support staff

August 24, 2015 at 10:13
Hello,

You can try to use this code in Theme Options > Custom CSS > Custom CSS for mobile:
```
.navbar-right .navbar-right {
    left: 10px !important;
}
```
Regards,
Eva Kemp.
#81856 Copied
Christophe

Participant

August 24, 2015 at 19:07

Hi Eva,

I try it, but with no luck.
It is not only the width, but also the height, see screenshot

Regards,
Christophe

#82029 Copied

Eva Kemp

Support staff

August 25, 2015 at 12:57

Hello,

As I see you haven’t added the code.
Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#82171 Copied

Christophe

Participant

August 25, 2015 at 13:56

Hi Eva,

I added, but after testing (with no luck) i remove the code.

Now I added again, so you can see it.

Regards,
Christophe

Please, contact administrator
for this information.

#82190 Copied

Eva Kemp

Support staff

August 25, 2015 at 15:35

Hello,

I’ve added the code in the section “Custom CSS for mobile landscape” too. Please check the site now.

Regards,
Eva Kemp.

#82228 Copied

Christophe

Participant

August 26, 2015 at 14:16

Hi Eva,

Thanks for the help!
It works good now!

You’re the best 😉

Regards,
Christophe

#82450 Copied

Eva Kemp

Support staff

August 26, 2015 at 14:56

Hello,

You’re welcome.

Regards,
Eva Kemp.

#82482 Copied
Viewing 11 results - 1 through 11 (of 11 total)