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Visibilité de wignet catégorie dans la version allemande

This topic has 15 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Andrew Mitchell

sophie

Participant

July 16, 2024 at 09:58

Bonjour,

J’ai traduits l’ensemble des catégorie avec le plugin WMLP mais j’ai mes catégories qui ne s’affichent pas dans la boutique en version allemande

Please, contact administrator
for this information.

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#405040 Copied Theme version: 9.3.15

14 Answers

Rose Tyler

Support staff

July 16, 2024 at 11:02

Hello sophie,

Thank you for reaching out to us.

1/ We can’t see your site, please provide password for this form – https://gyazo.com/428447fc4a06854fa2542c26b349e890

2/ Have you contacted WPML support already? Please do this.

3/ Describe the issue in more detail, please.

Best Regards,
8Theme’s Team

#405077 Copied

sophie

Participant

July 16, 2024 at 11:52

J’ai déjà contacté WPML pour eux c’est traduit et j’ai de la peine a avoir plus d’information de leur part

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

July 16, 2024 at 14:54

Hello, sophie,

I hope this message finds you well. We kindly request that you ensure all products in the missing categories are translated into the appropriate languages. It is important to note that if there are no products available in a specific language for a certain category, that category will not appear in the filter.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#405166 Copied

sophie

Participant

July 16, 2024 at 17:37

Super un grand merci. J’ai vu que j’ai maintenant une catégorie de référencer. Je pense grace à vous 😀

Mais quand je regarde les autres produits, ils sont tous traduits en allemand :-/ Je dois faire quelque chose de faux mais je ne sais pas quoi.

Un grand merci pour votre aide

#405201 Copied

Andrew Mitchell

Support staff

July 17, 2024 at 12:26

Hello, sophie,

I hope this message finds you well. Upon reviewing your platform, I noticed that not all products have been translated. Implementing comprehensive translations could potentially resolve this issue. Additionally, it appears that there is a significant use of third-party plugins on your site. I would recommend verifying the functionality of your products without the reliance on these plugins to ensure optimal performance.

Should you require any assistance or further clarification, please do not hesitate to contact us.

Best regards,
8Theme’s Team

#405384 Copied

sophie

Participant

July 30, 2024 at 13:10

Bonjour,

J’ai traduit l’ensemble des produits et regardé les plugin mais je n’arrives pas à trouver la solution.

#407843 Copied

Andrew Mitchell

Support staff

July 31, 2024 at 12:42

Hello, sophie,

I hope this message finds you well. We are currently unable to log into your administrative panel, as it appears that the access credentials have been changed. Could you please provide us with the updated access details at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

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sophie

Participant

July 31, 2024 at 13:05

Merci pour votre retour voici les données

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

August 2, 2024 at 15:41

Hello, sophie,

I hope this message finds you well. Could you please check if there is currently an error present?

Best regards,
8Theme’s Team

#408554 Copied

sophie

Participant

August 3, 2024 at 13:52

Bonjour. Le problème est toujours présent. Le menu en allemand n’est pas identique à celui en français.

Files is visible for topic creator and
support staff only.

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sophie

Participant

August 7, 2024 at 08:50

Auriez-vous une idée pour résoudre ce problème ? Un grand merci

#409229 Copied

Andrew Mitchell

Support staff

August 7, 2024 at 15:56

Hello, sophie,

Thank you for providing the screenshot of the issue you are encountering. To assist us in identifying the source of the problem and resolving it effectively, could you please grant us access to your FTP?

We appreciate your cooperation and look forward to your prompt response.

Best Regards,
8Theme’s Team

#409372 Copied

sophie

Participant

August 9, 2024 at 14:08

Bonjour,

Merci pour votre retour. Je ne peux malheureusement pas vous donner les accès au FTP car ceux-ci sont sur 3 serveurs différents. Par contre je vous transmets dans la zone privé les fichiers du site en espérant que cela puisse vous être utile.

Un grand merci pour votre aide

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

August 10, 2024 at 13:54

Hello, Sophie.

I hope this message finds you well.

Unfortunately, without FTP access, we are unable to assist you effectively. Could you kindly create a staging site and provide us with the necessary access credentials? This approach will protect the live site from potential issues and allow us to work without restrictions.

Thank you for your cooperation.

Best regards,
8Theme’s Team

#409743 Copied
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