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Visual Composer - by adriangoes - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 8 years, 8 months ago ago by Robert Hall

adriangoes

Participant

March 9, 2016 at 16:39

Hi, when i try to activate the visual composer plug in the error 500 internal server appears, i change the limit memory to 256 and the problem don’t resolve, can you help me please.

Thanks

#116661 Copied Theme version: royal

7 Answers

Robert Hall

Support staff

March 9, 2016 at 16:52

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall

#116664 Copied

adriangoes

Participant

March 9, 2016 at 16:59

Hi here is the access

Please, contact administrator
for this information.

#116671 Copied Theme version: royal

Robert Hall

Support staff

March 9, 2016 at 18:04

Please provide us with wp-admin credentials as well.

Regards,
Robert Hall

#116684 Copied

adriangoes

Participant

March 9, 2016 at 18:24

i don’t know how make that, can you tell me plus

#116693 Copied

Robert Hall

Support staff

March 9, 2016 at 18:38

You should provide us with login and password to admin panel (see screenshot: http://prntscr.com/ad5gqt).

Also we can’t to check your site, got the following error.
‘The requested URL could not be retrieved’
See screenshot: http://prntscr.com/ad5hti

Please check it.

Regards,
Robert Hall

#116697 Copied

adriangoes

Participant

March 10, 2016 at 00:59

OK, here is the wp login

Please, contact administrator
for this information.

#116740 Copied Theme version: royal

Robert Hall

Support staff

March 10, 2016 at 08:54

Hello,

As I see you didn’t use the Royal theme.

Regards,
Robert Hall

#116754 Copied
Tagged: drag and drop, layout editor, themes, visual composer, website builder, woocommerce, wordpress
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