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VISUAL COMPOSER 4.7.4 - by Jose Noa - on WordPress WooCommerce support

This topic has 29 replies, 8 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

Jose Noa

Participant

October 11, 2015 at 20:00

Hello , I received a recommendation from Visual Composer envato to update to the current version 4.7.4 . to correct a problem .
I followed the steps , but I get errors qque not find a way to solve.
I need help please.
Thank you.
Regards.
Joseph

#93089 Copied Theme version: 2.4

28 Answers

Stan Russell

Participant

October 12, 2015 at 08:55

Hello Jose Noa,

please download Visual Composer from our plugin downloads section here: http://www.8theme.com/download-plugins/
After that update using Dashboard or FTP and let us know results.

Regards,
Stan Russell.

#93154 Copied

Jose Noa

Participant

October 12, 2015 at 19:40

Well, I’ve done carefully FTP installation of pluguin Visual Composer. Now there are no errors , the web gets its contents, but in the Dashboard I can not do EDIT http://prntscr.com/8qjyyu
Any help please .
Thank you.
Regards.
Joseph

P.D. For private data you step ADMIN access so they can check .

Please, contact administrator
for this information.

#93399 Copied Theme version: 2.4

Robert Hall

Support staff

October 12, 2015 at 21:42

Hello,

I’ve checked column settings and it’s working perfect. Please see screenshot: http://prntscr.com/8qlupl
Is your issues solved now?

Regards,
Robert Hall.

#93426 Copied

lornacrow

Participant

October 13, 2015 at 00:17

Hi There,

I received an email from yourselves, informing me that I need to do an update of the Visual Composer plugin for the Royal Theme as there were security issues. I have installed the new Visual Composer plugin, but the site will not let me update any copy or imagery on the site now. It will not let me do this on the backend of the site or in the front end in visual composer.

Can you please help urgently, as I need to make some urgent updates.

Please, contact administrator
for this information.

#93442 Copied

Eva Kemp

Support staff

October 13, 2015 at 08:02

Hello @lornacrow,

Please provide us with FTP credentials as well.

Thank you.

Regards,
Eva Kemp.

#93472 Copied

Jose Noa

Participant

October 13, 2015 at 09:34

If you, now it seems you can edit .
Regards.
Joseph

#93506 Copied Theme version: 2.4

Jack Richardson

Support staff

October 13, 2015 at 10:43

Hello @Jose Noa,

Is your issue resolved?

Best regards,
Jack Richardson.

#93532 Copied

Jose Noa

Participant

October 13, 2015 at 11:38

If resolved, thank you very much .
Regards.
Joseph

#93545 Copied Theme version: 2.4

Jack Richardson

Support staff

October 13, 2015 at 11:41

Hello @Jose Noa,

You’re welcome.

Best regards,
Jack Richardson.

#93549 Copied

lornacrow

Participant

October 15, 2015 at 01:34

Hi Eva, Below are the rest of the details that you require.

Here is my previous email-

Hi There,

I received an email from yourselves, informing me that I need to do an update of the Visual Composer plugin for the Royal Theme as there were security issues. I have installed the new Visual Composer plugin, but the site will not let me update any copy or imagery on the site now. It will not let me do this on the backend of the site or in the front end in visual composer.

Can you please help urgently, as I need to make some urgent updates.

Please, contact administrator
for this information.

#94015 Copied

ginocaron

Participant

October 15, 2015 at 02:29

I have the exact same problem, i can’t edit anything. buttons won’t work.

#94017 Copied

Eva Kemp

Support staff

October 15, 2015 at 09:39

Hello @lornacrow,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#94076 Copied

Eva Kemp

Support staff

October 15, 2015 at 09:40

Hello @ginocaron,

Please update all required plugins to the latest versions. You can download them here:
https://www.8theme.com/download-plugins/ .

Regards,
Eva Kemp.

#94078 Copied

greig

Participant

October 15, 2015 at 19:55

I’ve just install royal from scratch. New wordpress install – new royal install. Now I have problems with the visual composer 4.7.4. Nothing is working – and I get these errors:

Uncaught ReferenceError: vc is not defined
media-editor.js:381 Uncaught TypeError: Cannot read property ‘on’ of undefined
composer-custom-views.js:1045 Uncaught TypeError: string.replace is not a function

#94282 Copied Theme version: v.2.3 WooCommerce version: 2.4.7

Robert Hall

Support staff

October 16, 2015 at 08:59

Hello @greig,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#94326 Copied

greig

Participant

October 16, 2015 at 14:41

Here u go !

Please, contact administrator
for this information.

#94432 Copied Theme version: Royal v.2.3 WooCommerce version: WooCommerce: 2.4.7

Eva Kemp

Support staff

October 16, 2015 at 17:00

Hello @greig,

I’ve checked your site and don’t see any errors. Please show a screenshot and provide us with full FTP credentials (FTP host, FTP username, FTP password).

Thank you.
Regards,
Eva Kemp.

#94461 Copied

greig

Participant

October 16, 2015 at 18:45

have you tried editing any posts/pages. The edit (pencil) function does not work at all.

#94498 Copied

greig

Participant

October 16, 2015 at 18:46

Frontend editor does not work as well.

#94500 Copied

Eva Kemp

Support staff

October 16, 2015 at 22:08

Hello @greig,

Please try to use backend editor instead of frontend.

Thank you.

Regards,
Eva Kemp.

#94525 Copied

greig

Participant

October 16, 2015 at 22:55

ftp

Please, contact administrator
for this information.

#94534 Copied

Eva Kemp

Support staff

October 17, 2015 at 09:10

Hello @greig,

Where do you see errors?
Please show a screenshot of it and provide the direct page link where it is displayed.

Regards,
Eva Kemp.

#94553 Copied

greig

Participant

October 17, 2015 at 09:15

when i press edit buttons nothing happens.

#94555 Copied

Eva Kemp

Support staff

October 17, 2015 at 10:27

Hello,

I’ve checked VC editor again and don’t see any errors:
http://prntscr.com/8s7pa5

Is backend editor working fine? Are you able to add elements in the backend editor?
Please check it in different browsers.

Regards,
Eva Kemp.

#94570 Copied

lornacrow

Participant

October 18, 2015 at 02:53

Hi, Thanks for your information of how to reinstall new version of the royal theme. I just have a few concerns before I upload the new royal theme. I have had a developer make a lot of amends to the template and they have create a child theme. I am just concerned that I could loss all this work. I will do a back up, but will the installing be different for me as I have customised the template?
are there any other things that I need to do?

For deleting the woocommece before i upload the new theme. Can that be done in wordpress admin where the plugin are? Or does it have to be done in the back end directory? Also just to confirm, that the new royal theme come with woocommerce and i don’t need to reinstall it?

Many thanks

#94619 Copied

Eva Kemp

Support staff

October 19, 2015 at 10:27

Hello @lornacrow,

If your developers made all changes only in the child theme then you won’t lose anything, because you’ll update only parent theme, not the child one.

For deleting the woocommece before i upload the new theme. Can that be done in wordpress admin where the plugin are?

No, it can’t be done there, you should remove “woocommerce” folder in the theme directory wp-content/themes/woopress, not in the plugins directory.

You don’t need to reinstall Woocommerce plugin.

Regards,
Eva Kemp.

#94700 Copied

greig

Participant

October 19, 2015 at 11:05

It works from my cell Phone when not using wifi. It also works on my mac/pc when surfing via my cell phone. Is the Visual Composer using any off-site calls on a server that block ip addresses ?

/Tue

#94726 Copied

Eva Kemp

Support staff

October 19, 2015 at 11:21

Hello @greig,

As we know there is no such option in Visual Composer, but you may clarify it with VC authors.

Regards,
Eva Kemp.

#94728 Copied
Tagged: drag & drop, visual composer 4.7.4, website builder, woocommerce, woocommerce wordpress templates, wordpress
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