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Visual composer - by ultraslimbahamas - on WordPress WooCommerce support

This topic has 19 replies, 4 voices, and was last updated 10 years, 3 months ago ago by Eva Kemp

ultraslimbahamas

Participant

September 6, 2014 at 21:30

Hi can i get the upgrade for visual composer & visual composer doesn’t work on some pages it just loading.

#14487 Copied

18 Answers

Eva Kemp

Support staff

September 7, 2014 at 11:36

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

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ultraslimbahamas

Participant

September 7, 2014 at 16:20

Can you also reduce product box size on the homepage to be smaller?

Please, contact administrator
for this information.

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Eva Kemp

Support staff

September 7, 2014 at 17:50

Hello,

I’ve updated Visual Composer via FTP, but unable to access wp-admin panel, getting the error:
“You must log in to access the admin area.”

Please check it.
Thank you.

Regards,
Eva Kemp.

#14509 Copied

ultraslimbahamas

Participant

September 7, 2014 at 18:00

Hi i send the login url

Please, contact administrator
for this information.

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ultraslimbahamas

Participant

September 7, 2014 at 18:57

Hi and visual composer still not work and if its possible as i said before if you can decrease the product homepage box thanks.

Please, contact administrator
for this information.

#14513 Copied
Robert Hall

Support staff

September 8, 2014 at 06:41
Hello,

Sorry, but you have a lot of information in product blocks. So we will not be able to reduce size.
I can recommend you to remove the margin. And it will look like this: http://prntscr.com/4ks4kg
Add this code into custom.css file.
```
.product-excerpt .a-vertical {
margin-bottom:0px;
}
```
Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.

Regards,
Robert Hall.
#14527 Copied
inclusivesolutions

Participant

September 8, 2014 at 09:15

I have updated to wordpress 4 and since then visual composer is not working properly.

I cant delete grids and when I save it doesnt want to exit pop up screen.

Please advise.

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Eva Kemp

Support staff

September 8, 2014 at 10:20

Hello,

I’ve just tried to edit Home page via Visual Composer editor and haven’t seen any problems. The elements are opened and closed successfully. Please try to check it with some other browser.
Are you editing the elements via backend or frontend editor?

Regard,
Eva Kemp.

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inclusivesolutions

Participant

September 8, 2014 at 10:22

Did you update to wordpress 4? I am using backend editor.

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Eva Kemp

Support staff

September 8, 2014 at 11:20

Hello,

I’m checking your wp-admin panel. Please show us a screenshot of the issue you’re getting. Have you checked it via other browser?
Thank you.

Regards,
Eva Kemp.

#14572 Copied

inclusivesolutions

Participant

September 8, 2014 at 12:49

Hi, cant show screenshots as it is actions rather that visual issues… if you want we can connect via skype and I can share my screen with you to show you?

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Eva Kemp

Support staff

September 8, 2014 at 12:54

Please describe your issues with the details. What page are you editing and what elements in Visual Composer? We need to replicate this error from our side to be able to assist you.
Thank you.

Regards,
Eva Kemp.

#14587 Copied

inclusivesolutions

Participant

September 8, 2014 at 13:08

Ok.

I have updated to wordpress 4.

When I am editing a page (any really) the following things happen:

– firstly, when in backend editor, I cant delete a row. I click on the “cross” but nothing happens.

– Secondly, when I am editing a section in the row (for example a text block) and I want to ad a image, it brings up the image uploader popup. once image is choosen and I press “save” the pop up doesnt disapear, it stays there. when I press cancel nothing happens. So what I need to do is to right click on my mouse, select “reload”, when it gives an pop up asking to either leave page or stay, I choose stay. I am then able to press the Cross on top right corner to give me a pop up saying that if I close window all shortcodes will be lost… I then press cancel. Then press the close cross again and I tick the box that says dont allow further action (or something) and close.

It would be better for you to see what I am talking about… cant really describe it in full… eish…

Trust it makes sense.

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ultraslimbahamas

Participant

September 8, 2014 at 13:13

Visual composer still doesn’t work on front page.

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inclusivesolutions

Participant

September 8, 2014 at 13:15

Are you on my site?????? I havent given any login details to you yet??? And site url????? Please advise?

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Eva Kemp

Support staff

September 8, 2014 at 13:51

Hello,

Isn’t this ultraslimbahamas.com your site? You provided us with the info in Private Content.
What browser are you using when editing the site?

Regards,
Eva Kemp.

#14607 Copied

ultraslimbahamas

Participant

September 8, 2014 at 14:38

That’s my site some one else responded on this thread

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Eva Kemp

Support staff

September 8, 2014 at 15:36

Hello,

I’ve just checked your site again and haven’t replicated the same problem. The rows and elements are deleted successfully in Visual Composer editor. Have you tried to check it in another browser? Please do this. Also try to clear the cache and cookies of your current browser.

Thank you.
Regards,
Eva Kemp.

#14626 Copied
Tagged: drag and drop, page builder, templates, user friendly, visual composer, woocommerce, wordpress
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