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Visual Composer and Logo on fixed - by finleydesign

This topic has 16 replies, 3 voices, and was last updated 7 years, 2 months ago ago by Rose Tyler

finleydesign

Participant

October 13, 2017 at 14:58

I have 2 issues

1. When I use a fixed header and set a small logo, when you scroll it just flicks to the small logo, looks really cheap, and doesn’t shrink in a smooth manner

2. Visual composer and add ons are fully up to date, but now the column sections and most edit buttons have stopped working

Site details in private

Please, contact administrator
for this information.

#175083 Copied

15 Answers

Rose Tyler

Support staff

October 13, 2017 at 15:41

Hello,

Please update theme to latest version.
Also, update all required plugins: https://www.8theme.com/download-plugins/ http://prntscr.com/gtwfrk

Regards

#175095 Copied

finleydesign

Participant

October 13, 2017 at 16:18

Can I just assume even though I have reported the fact no one reads these posts anymore

The theme is the latest as it’s V1 you had the logins and could have checked that, and the plugins are the latest

SO again thanks for and completely pointless response

#175104 Copied

Rose Tyler

Support staff

October 13, 2017 at 16:24

On ThemeForest you may see theme version 1.1, on your site current theme version is 1.0, so please update theme, also here latest plugin versions – http://prntscr.com/gwzu6z
Feel free to ask if you have any other questions.

Regards

#175106 Copied

finleydesign

Participant

October 13, 2017 at 16:54

I didn’t buy it on Themeforest, I bought it from you, If I go to my downloads,, it theres, but it only has version V1.0

#175111 Copied

Olga Barlow

Support staff

October 13, 2017 at 17:27

Hello,

Could you, please, provide me FTP access to your site? We’ll update theme.

Regards

#175120 Copied

finleydesign

Participant

October 13, 2017 at 17:29

Blimey you could just update the correct one in our accounts!

FTP in private this is URGENT now, as I need to show the client

Please, contact administrator
for this information.

#175122 Copied

finleydesign

Participant

October 13, 2017 at 18:26

Have you actually done anything as at present the only thing that happened about an hour ago is the theme vanished

#175129 Copied

Olga Barlow

Support staff

October 14, 2017 at 13:23

Hello,

1) Check the logo now.
2) DOn’t see problems when I updated sliders to the latest versions http://prntscr.com/gxb6i3

Regards

#175166 Copied

finleydesign

Participant

October 14, 2017 at 14:52

1. Logo sorted now thanks

2. No you update the theme to the one that wasn’t on your admin section, how will i get access to any updates in the future?

#175168 Copied

finleydesign

Participant

October 14, 2017 at 15:42

The drop down menu now doesn’t work since you updated the theme

#175169 Copied

Rose Tyler

Support staff

October 16, 2017 at 09:12

Hello,

Thank you for the notice, seems it is our bug. It will be fixed in next theme update that will be available soon.
Feel free to ask if you have any other questions.

Regards

#175215 Copied

finleydesign

Participant

October 16, 2017 at 09:55

Seriously?? YOu know you make great looking themes, but when support goes backwards like this! How can it be working, then the update stops it working!!!

How long have i got to wait now?

#175221 Copied

Rose Tyler

Support staff

October 16, 2017 at 10:13

Our developers already gave me a solution, please provide FTP access, because previous one is incorrect, and I will fix the problem.

Regards

#175222 Copied

finleydesign

Participant

October 16, 2017 at 12:45

FTP was locked, so it’s unlocked now, thanks

#175239 Copied

Rose Tyler

Support staff

October 16, 2017 at 12:50

Fixed. Please check.

Regards

#175240 Copied
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