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Visual Composer bugs. Cannot access the content of the pages in the administrati

This topic has 11 replies, 4 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

jhonb

Participant

February 19, 2016 at 14:32

Hey guys,

Just bought the theme which is superb and easy to use!

We only have one problem. The visual composer is bugging right now… When I desactivate the plugin I can see all the VC shortcodes but once the plugin is switched to ON, the edit of the page is broken.

You can see it here: http://postimg.org/image/rbptkcq9r/

Thanks a lot

Jhon

#113880 Copied Theme version: 1.5 WooCommerce version: 2.5.2

10 Answers

Robert Hall

Support staff

February 19, 2016 at 14:51

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#113887 Copied

jhonb

Participant

February 19, 2016 at 14:58

There you go

Please, contact administrator
for this information.

#113890 Copied

Robert Hall

Support staff

February 19, 2016 at 15:38

Hello,

You’re using old VC plugin version. Please update it and check the issue.
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

If the issue will persists then provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#113900 Copied

jhonb

Participant

February 19, 2016 at 15:43

Ok thanks, I do it right now.

The other plugins are up to date so I don’t need to download them for your website. Is that right? The only plugin that needs to be manually updated is visual composer?

#113903 Copied

jhonb

Participant

February 19, 2016 at 15:53

Visual Composer is now up to date but it still bugging !

Thanks for the help 🙂

Please, contact administrator
for this information.

#113904 Copied

Jack Richardson

Support staff

February 19, 2016 at 16:49

Hello,

The problem is caused by Essential Grid plugin. Deactivate it and Visual Composer editor will work.
Perhaps there is lack of resources on a server. You need contact your hosting provider support to check it as on our test site all those plugins are working fine together.

Best regards,
Jack Richardson.

#113924 Copied

jhonb

Participant

February 19, 2016 at 17:29

That’s my own server. What kind of ressources does it need!? I can change the configs !

wP Limit is set to 256 mb!

#113934 Copied

Eva Kemp

Support staff

February 19, 2016 at 19:26

Hello,

Currently memory_limit value is set to 128M. Try to increase it to 256M.

Thank you.
Regards,
Eva Kemp.

#113954 Copied

jhonb

Participant

February 19, 2016 at 19:33

It’s ok now, thanks !

#113957 Copied

Eva Kemp

Support staff

February 19, 2016 at 19:52

Hello,

You’re welcome.

Regards,
Eva Kemp.

#113968 Copied
Tagged: administration, bugs, content, templates, visual composer, woocommerce, wordpress
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Visual Composer bugs. Cannot access the content of the pages in the administrati

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