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Visual Composer can't load the homepage

This topic has 10 replies, 4 voices, and was last updated 9 years, 6 months ago ago by Jack Richardson

antfantastic

Participant

June 25, 2015 at 17:44

The visual composer has stopped loading and I can’t see why http://www.kandacare.com
I have installed the ‘amazon payment’ plugin but nothing else, and I have added a new footer static block.

The classico template is superb by the way, but this is my first site using visual composer

Help to fix or at least identify the error would be very much apreciated

Many thanks

Please, contact administrator
for this information.

#71650 Copied Theme version: classico v1.2 WooCommerce version: 2.3.11

9 Answers

Stan Russell

Participant

June 25, 2015 at 17:50

Hello,

please provide us with admin credentials for your site in private content.

Regards,
Stan Russell.

#71653 Copied

antfantastic

Participant

June 25, 2015 at 17:56

details below

Please, contact administrator
for this information.

#71658 Copied

Eva Kemp

Support staff

June 25, 2015 at 18:18

Hello,

As I see Visual Composer editor is working fine:
http://storage3.static.itmages.com/i/15/0625/h_1435252623_2438443_efb4142ddc.png
Please specify how we can replicate the issue.

Regards,
Eva Kemp.

#71664 Copied

antfantastic

Participant

June 25, 2015 at 18:21

‘pages’ ‘mainhomepage’ ‘edit with visual composer’ for me it just hangs there not loading

#71668 Copied

Eva Kemp

Support staff

June 25, 2015 at 19:32

Hello,

Unfortunately frontend editor of VC doesn’t work. You should use backend editor instead.

Sorry for inconveniences.

Regards,
Eva Kemp.

#71688 Copied

antfantastic

Participant

June 25, 2015 at 20:03

It did work before, but something I have done has stopped it. However, if you see on the homepage of the site there is a parallax background image half way down the page, in the back end VC for that page I cannot find the control for that image. I need to edit the ‘read more’ text you can see there. Previously I had edited this from the front end VC.

Thank you for your help

#71698 Copied

Jack Richardson

Support staff

June 26, 2015 at 07:58

Hello,

The same issue persists with default WordPress theme too.
You can ask VC authors regarding this issue:
http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments

Please look at the screenshot where to change the text on Parallax image:
http://storage1.static.itmages.com/i/15/0626/h_1435301834_3842777_e9babc4545.png

Best regards,
Jack Richardson.

#71745 Copied

antfantastic

Participant

June 26, 2015 at 09:06

Thanks Jack, that’s great I will contact them direct

#71765 Copied

Jack Richardson

Support staff

June 26, 2015 at 09:15

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#71769 Copied
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