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Visual Composer does not work - by murmoon

This topic has 4 replies, 2 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

murmoon

Participant

June 30, 2016 at 16:56

Hi, Visual Composer does not work. I try to use it but nothing happens. I bought a license and it is still not working. The support of Visual Composer answered me:
“The issue is because there is a Visual Composer related code present in your theme added by the theme author. You will have to get rid of it. I would advise you to do so with the help of theme author, otherwise you might loose the extra elements added by him. Once this is done, you can install the standalone plugin and it will work fine. Kindly check.”
So, please help me to use your theme.

Please, contact administrator
for this information.

#131979 Copied Theme version: 2.8 WooCommerce version: 2.5.5

3 Answers

Eva Kemp

Support staff

June 30, 2016 at 17:50

Hello,

As I see VC editor is working fine http://prntscr.com/bn49u7 .

Please clarify the issue with more details.

Regards,
Eva Kemp.

#131983 Copied

murmoon

Participant

June 30, 2016 at 18:31

In CLASSIC EDITOR
https://www.dropbox.com/s/pdg2tpuv5t47zf7/%D0%A1%D0%BA%D1%80%D0%B8%D0%BD%D1%88%D0%BE%D1%82%202016-06-30%2020.32.28.png?dl=0

I can not edit pages.
If i choose FRONTEND EDITOR, page is loading unlimited time.
https://www.dropbox.com/s/2s13wmtb880qoks/%D0%A1%D0%BA%D1%80%D0%B8%D0%BD%D1%88%D0%BE%D1%82%202016-06-30%2020.25.53.png?dl=0
If I choose BACKEND EDITOR, I do not have date to edit.
https://www.dropbox.com/s/fjnez7v62sl6zeh/%D0%A1%D0%BA%D1%80%D0%B8%D0%BD%D1%88%D0%BE%D1%82%202016-06-30%2020.27.40.png?dl=0

#131987 Copied

Eva Kemp

Support staff

June 30, 2016 at 18:59

Hello,

Try to clear browser cache/cookies and check VC editor again. Also check in another browser.

Regards,
Eva Kemp.

#131989 Copied
Tagged: issues, solutions, templates, visual composer, woocommerce, wordpress
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