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VISUAL COMPOSER DOES NOT WORK - by ganda

This topic has 6 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

ganda

Participant

January 29, 2018 at 11:12

Hello, Visual Composer plugin is not working. I have tried reinstalling the theme many times nut it still not works.

It either does not show anything when you click edit page with backend editor (printscreen 1) or it stucks at loading when you click to edit with frontend editor (printscreen 2)

#183203 Copied Theme version: classico 2.0 WooCommerce version: 3.2.6

5 Answers

Rose Tyler

Support staff

January 29, 2018 at 11:40

Hello,

I can’t see your screenshots. Please check.
Make sure that you use latest versions of required plugins https://www.8theme.com/download-plugins/
If after plugins update the problem won’t be solved. Please provide temporary wp-admin access in Private Content.

Regards

#183212 Copied

ganda

Participant

January 29, 2018 at 11:58

thanks for your reply.

I could not upload the files.

In the past i remember your support team was sending me a link to upload screenschots.

Please, contact administrator
for this information.

#183220 Copied

Rose Tyler

Support staff

January 29, 2018 at 13:11

Hello,

You need to update plugins on site (to update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins); to update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).

Regards

#183232 Copied

ganda

Participant

January 29, 2018 at 15:04

i cannot find the plugin’s folder in the theme folder.

i can only find this theme-> plugins -> et post types. Should it be somewhere else?

Where can i find CodeCanyon Visual Composer license key?

#183258 Copied

Rose Tyler

Support staff

January 29, 2018 at 15:55

Hello,

You need to find plugins folder in wp-content folder, not in the theme folder.
Please read https://www.8theme.com/faq/ (I have a message about plugins activation. Where can I get purchase code?).

Regards

#183267 Copied
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