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Visual Composer doesn't work - by rooxinc

This topic has 9 replies, 2 voices, and was last updated 8 years, 4 months ago ago by Rose Tyler

rooxinc

Participant

August 15, 2016 at 06:39

Hi,
Visual Composer doesn’t work after update the theme.
No elements, blocks and templates addable.
I also tried updating visual composer and Ultimate VC Addons　but I couldn’t resolve the problem.

Thank you for your support.

Please, contact administrator
for this information.

#136578 Copied Theme version: 2.7.2 WooCommerce version: 2.6.4

8 Answers

Rose Tyler

Support staff

August 15, 2016 at 09:37

Hello,

Hello, we glad the you using your theme.
Please provide us with wp-admin access in Private Content.

Regards,
Rose Tyler.

#136592 Copied

rooxinc

Participant

August 15, 2016 at 10:51

Hi Rose,
Thank you for your support.

Please, contact administrator
for this information.

#136603 Copied

Rose Tyler

Support staff

August 15, 2016 at 15:03

Unfortunately, we can not enter your admin panel using credentials you provided us with http://prnt.sc/c5zfjn. Please check it.

Regards,
Rose Tyler.

#136745 Copied

rooxinc

Participant

August 17, 2016 at 00:16

Dear Rose,

Thank you for your kind support.
I have turned off the security function.
Please try again.

#136879 Copied

rooxinc

Participant

August 17, 2016 at 04:36

Supplemental information.
When I open editor to edit a page, I find a loading icon at visual composer section.
After a minute, loading icon is replaced to Visual Composer icon and there is no elements or blocks.

#136887 Copied

Rose Tyler

Support staff

August 17, 2016 at 07:59

Hello,

As I see Visual Composer is working fine http://prntscr.com/c6qdtd http://prnt.sc/c6qc9t
Is this problem solved?
You need click on the “Backend editor” button (http://prntscr.com/c6qdpm) to see the Visual Composer content.

Regards,
Rose Tyler.

#136898 Copied

rooxinc

Participant

August 18, 2016 at 03:26

Dear Rose,

Thank you for your support.

Could you add an element and insert a template?
I can’t add any elements and templates via those buttons.

But, now I have found that visual composer works well on Safari browser however doesn’t work on Chrome and Firefox.

So I will edit pages on Safari.
Thank you again for your kind support.

Regards,

#137030 Copied

Rose Tyler

Support staff

August 18, 2016 at 07:16

Hello,

You’re welcome!
I used Chrome and added several items to one of your blank pages. You can check it http://prntscr.com/c762s2, also change it.
Link to page in Private content.

Regards,
Rose Tyler.

Please, contact administrator
for this information.

#137037 Copied
Tagged: error, templates, troubleshooting, visual composer, woocommerce, wordpress
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