Return to previous page

Visual composer doesn't work after theme install

This topic has 10 replies, 2 voices, and was last updated 8 years, 6 months ago ago by Eva Kemp

Giusy

Participant

May 1, 2016 at 10:24

Hi,
I installed royal theme on a new wp 4.5.1 installation.
I noticed that visual composer doesn’t work, because when I try to add an element from the menu nothing happends, when I click on whatever element I have nor result or error message, simply nothing.

I created an account for you to check

thanks
giusy

Please, contact administrator
for this information.

#123639 Copied

9 Answers

Eva Kemp

Support staff

May 3, 2016 at 08:57

Hello,

What is your site name?
Also check if you’re using the latest VC version. You can download it here https://www.8theme.com/download-plugins/ .
Update the plugin via FTP as there was incompatibility issue between WordPress 4.5 and old VC version.

Regards,
Eva Kemp.

#123727 Copied

Giusy

Participant

May 14, 2016 at 14:22

Hi Eva,
you were right, it was the VC version.
I updated all plugin, but something still doesn’t work properly.

If you go to page “Specialità al cinghiale” I have set it for a one page navigation through a widjetised sidebar (the main sidebar contains a menu called specialità al cinghiale). The main horizontal menu on this page must remain as it is.
I put the ID name to the main rows of this page, which where products are, and set the menu itens with ancor on those ID, but if you try to browse through products by clicking on right menu items, you’ll see that page doesn’t scroll properly because visbile section doen’t fit the beginning of anchored row…. I hope I’m clear, it’s not easy to explain.
The page should show 7 or 8 products and I need a way to browse from one product to another without scrolling all the page each time.

Anoter problem on this page is the progress bar on the left that doesn’t show on frontend.

Thanks

Giusy

Please, contact administrator
for this information.

#125793 Copied Theme version: 0.0.1

Eva Kemp

Support staff

May 16, 2016 at 10:28

Hello,

You may try to add padding-top value in the row settings to fix scrolling issue.

Please show on a screenshot what progress bar you mean.

Regards,
Eva Kemp.

#125890 Copied

Giusy

Participant

May 16, 2016 at 12:12

Hi Eva,

I already tried with padding, as you can see in row settings, but the scroll doesn’t work anyway.
I don’t know how can I attach the screenshot, but I gave you credential to enter and see this page (I wrote them in the private content)

If VC progress bar doesn’t work, I can avoid using it, but I need use page scrolling and it must work proprly, at the it’s uneuseful.

Thanks

Giusy

#125934 Copied

Eva Kemp

Support staff

May 16, 2016 at 13:58

Hello,

Please provide FTP credentials.
You can upload screenshot to any web storage like dropbox and give us a link.

Regards,
Eva Kemp.

#125964 Copied

Giusy

Participant

May 16, 2016 at 18:14

Ok, the scrrenshoot is here
https://www.dropbox.com/s/n4xy65f0uy78nc3/progress%20bar%20not%20working.JPG?dl=0

Thanks

Giusy

Please, contact administrator
for this information.

#126034 Copied

Eva Kemp

Support staff

May 19, 2016 at 09:34

Hello,

We’re sorry for a long delay and for the troubles you had to experience.
Those issues were forwarded to our developers and they will fix them as soon as possible.

Please take our apologies for inconveniences.
We appreciate your patience and understanding.

Regards,
Eva Kemp.

#126488 Copied

Giusy

Participant

May 19, 2016 at 10:22

Hi Eva,

I’m sorry for this inconvenience, but I can’t wait, I must go on because my deadline is coming and I must finish my work for the customer.
I’ve asked a refund.

Thanks so much

Giusy

#126501 Copied

Eva Kemp

Support staff

May 19, 2016 at 13:32

Hello,

We understand your query and further conversation will be continued via mail. Please check your email address.

Regards,
Eva Kemp.

#126525 Copied
Tagged: install, themes, troubleshoot, visual composer, woocommerce, wordpress
Viewing 10 results - 1 through 10 (of 10 total)