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Visual composer endless loading - by soonmin82

This topic has 9 replies, 3 voices, and was last updated 8 years ago ago by Olga Barlow

soonmin82

Participant

December 6, 2016 at 08:52

Hi there,

I’ve encountered a problem with the Visual Composer plugin. When i initially installed your XStore theme, everything worked fine. A couple of days later, it stopped working (when i click on edit with Front End or Visual Composer, it just goes into a loading screen which never ends). Fyi, a few details:
a) I’ve not installed any additional plugins asides from the one that came with the theme
b) No other major updates/installations were made between the point of it working and it stopping to work.
c) I’ve tried switching browsers. Didn’t work.
d) I’ve tried updating to the newest version of 5.01, but that didn’t work.
e) Tried deleting and reinstalling the plugin, (back to 5.0) but that didn’t work either.

I’m quite stuck, and would appreciate any advice. I’m not really tech savvy, so any layman advice would be appreciated.

Thanks,
Soon Min

#148074 Copied Theme version: 0.0.1 WooCommerce version: 4.6.1

8 Answers

Olga Barlow

Support staff

December 6, 2016 at 09:24

Hello,

Very likely some element that you use on this page causes your issue.
Could you, please, provide me temporary admin panel and FTP access in Private Content area? I’ll check what is the reason of your problem.

Regards

#148084 Copied

soonmin82

Participant

December 6, 2016 at 09:29

Sure thing! Thanks. The details are in the private content. I’m not sure how to add ftp access though? Is the wordpress access enough?

Please, contact administrator
for this information.

#148085 Copied

soonmin82

Participant

December 6, 2016 at 09:44

Sorry, i forgot to mention that the page that i’ve been trying to edit is the Home Minimal page (my Front Page)

#148086 Copied

Olga Barlow

Support staff

December 6, 2016 at 13:25

Hello,

Problem appears because you have disabled brand option in Theme Options http://prntscr.com/dg04s8 but Brands VC element was used on this page. I have removed the Brand VC element and everything works fine.

Regards

#148115 Copied

soonmin82

Participant

December 6, 2016 at 15:13

Hi Olga!

Just tried it and everything seems to be working again. Thank you so much for your help. =) Really appreciate it!

Soon Min

#148127 Copied

Olga Barlow

Support staff

December 7, 2016 at 19:09

You are welcome!

Regards

#148276 Copied

filmguerilla

Participant

December 9, 2016 at 02:06

HI Olga, i noticed this as well with my VC. Can i delete the BRAND VC Element as well since i don’t use it on my website?

#148465 Copied

Olga Barlow

Support staff

December 9, 2016 at 16:50

Hello,

In next theme update (3.3), VC elements that are related to unused post types will be hidden.

Regards

#148522 Copied
Tagged: endless loading, persuasive, seo friendly, visual composer, woocommerce, wordpress templates
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