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Visual composer error (no way to set background color etc)

This topic has 23 replies, 5 voices, and was last updated 6 years, 5 months ago ago by Olga Barlow

amyapap

Participant

December 7, 2017 at 10:32

theme version 4.13
wordpress version 4.9.1
finished updating theme plugins (via appearance > install plugins > 8themes core plugins)

BUT, VISUAL COMPOSER IS NOT UP TO DATE… (don’t know how I can update this when this plugin is included in the theme? currently on version 5.21..
getting this error msg: An error occurred while updating WPBakery Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer. Got Visual Composer in theme?)

having these issues:
1. cannot pick background color using visual composer
2. whenever I make edits on page using visual composer, my page automatically goes down to the bottom of the page
3. missing tabs on visual composer (such as missing tabs on column settings)

please helm me address these issues.

#179548 Copied Theme version: 4.13 WooCommerce version: 4.9.1

22 Answers

Rose Tyler

Support staff

December 7, 2017 at 10:34

Hello,

Please read our documantation and update plugins via FTP https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regard

#179550 Copied

Bruno

Participant

December 7, 2017 at 17:32

Hello, I update all plugin! but “WPBakery page builder” cannot pick background color using visual composer. seems to be deactivated or not selectable…

#179622 Copied Theme version: 4.13

Olga Barlow

Support staff

December 7, 2017 at 17:45

Hello, @stefanoconsole

No, if you still see this issue it means that Massive addons plugin version is less than 2.3.1. Please, update plugin to latest version 2.3.2 https://www.8theme.com/download-plugins/

Regards

#179624 Copied

Bruno

Participant

December 7, 2017 at 17:56

RESOLVE! I clean the cache after the all update.

#179626 Copied

Olga Barlow

Support staff

December 7, 2017 at 18:01

Great. I’m glad that you sorted out.

Regards

#179628 Copied

Bruno

Participant

December 7, 2017 at 18:05

Sorry for the inconvenience.
Customer fault. they always rush.
And I forgot to clear the cache. ^_^

#179629 Copied

Olga Barlow

Support staff

December 7, 2017 at 18:07

Oh, don’t worry, sometimes such happens even with me. So, it’s ok 😉

Regards

#179631 Copied

moneythumb

Participant

July 6, 2018 at 01:55

I am having the same problem now. I updated to XStore 4.48, WPBakery 5-5-2, and Massive Addons 2.3.3.

I’ve tried in both Firefox and Chrome. And cleared the cache in both of them.

Maybe I’m missing something, but when I go to edit the Design Options on a row, clicking the colors does nothing? Is there something else I should be doing?

#196177 Copied Theme version: 4.28

Rose Tyler

Support staff

July 6, 2018 at 07:33

Hello @moneythumb,

Please provide us with your site URL and Temporary wp-admin access in the Private Content area so we can take a closer look.

Regards

#196186 Copied

moneythumb

Participant

July 8, 2018 at 21:06

I have posted a private message with site access on July 6, but there is no record of that post, and no response. Is there an issue with private posts? Can you please confirm that you do get this one.

Please, contact administrator
for this information.

#196298 Copied

Rose Tyler

Support staff

July 9, 2018 at 07:56

Hello @moneythumb

Thanks for username and password. Please provide your site URL also.

Regards

#196309 Copied

moneythumb

Participant

July 10, 2018 at 02:30

http://www.moneythumb.com

#196395 Copied

Rose Tyler

Support staff

July 10, 2018 at 08:08

Hello @moneythumb,

Unfortunately, we can’t log in http://prntscr.com/k4m0l1 Please provide us with correct access.

Regards

#196402 Copied

moneythumb

Participant

July 10, 2018 at 15:46

I reset the password again and had no trouble. See private msg with all the information again.

Please, contact administrator
for this information.

#196459 Copied

Rose Tyler

Support staff

July 10, 2018 at 15:51

Hello @moneythumb,

I do not see the problem – https://prnt.sc/k4sh2l Please provide me screenshot. Thanks in advance.

Regards

#196461 Copied

moneythumb

Participant

July 10, 2018 at 17:13

What did you click (or other) to get that up?

As I said when I asked about this (a week ago) I may be missing something.

But I get what is shown in the private screenshot, and I cannot find anything that responds to a click.

Please, contact administrator
for this information.

#196466 Copied

Rose Tyler

Support staff

July 11, 2018 at 07:03

Hello @moneythumb,

I’ve clicked on Select color in Design Options of row. Please see screenshot – http://prntscr.com/k5156d
Please try to check it from another browser or computer. Make sure that version of your browser is not very old. I am using Chrome http://prntscr.com/k515q4

Regards

#196475 Copied

moneythumb

Participant

July 11, 2018 at 17:41

This is very strange. As I said on July 6th, I had already tried this in multiple browsers.

I ran it again today in Chrome on two different computers, one of which had not previously logged into our site.

My Chrome is the same version you are running.

Version 67.0.3396.99 (Official Build) (64-bit)

I also logged in with the 8theme login. And I think I am clicking the exact same button you were. But I still don’t get an editable color value.

See page in private section

Please, contact administrator
for this information.

#196547 Copied

moneythumb

Participant

July 11, 2018 at 21:14

One other thought – how are you getting to the edit window? I am using the link at the top of the viewed page for “Edit Page”.

#196554 Copied

Olga Barlow

Support staff

July 12, 2018 at 10:53

Hello,

This issue is the known problem for those who updated WP to version 4.9.x and used the old version of Massive Addons plugin (2.2) https://www.8theme.com/topic/vc-info-box-settings-unable-to-set-colour-setting-in-advanced-view/#post-182507 . So, make sure that you are using MA plugin 2.3.3 and cleared the browser cache because if you updated plugin and did not cleared cache you still see this issue.
You can use https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en to clear cache for the Chrome browser. Let me know about the results.

Regards

#196588 Copied

moneythumb

Participant

July 12, 2018 at 14:21

All the things you mention were things I tried before I contacted you.

If there was anything regarding WP or plugin versions, you would see the same problem when logged into our site. And not only did I clear the chrome cache, I used another chrome instance that could not have cached anything. And I get the error in Firefox and IE as well. And have cleared the cache in those browsers as well.

#196605 Copied

Olga Barlow

Support staff

July 12, 2018 at 14:33

Hello,

Problem is that we don’t have problem on the site that you provided https://gyazo.com/470afb213d64211f820f76f225fa5d62

Can you try to disable Massive Addons plugin and check if you have the problem with picker when plugin is disabled?

Regards

#196606 Copied
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