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Visual Composer Installed/Activated but Missing

This topic has 8 replies, 3 voices, and was last updated 10 years, 4 months ago ago by Eva Kemp

aislingstern

Participant

July 9, 2014 at 05:17

Hello-
I just updated my Legenda theme to version 2.2 via ftp. I reinstalled the Visual Composer plugin (version 4.1.2) and activated it but when I go to edit the pages it isn’t there. It’s also not listed under the settings menu. I’m not sure if I don’t have the latest version as other forum posts refer to or if I’m having some other type of problem.
Any assistance would be greatly appreciated!
Thank you!

Please, contact administrator
for this information.

#9184 Copied

7 Answers

Robert Hall

Support staff

July 9, 2014 at 05:57

Hello,

Do you selected all Content types like at documentation?
https://www.8theme.com/demo/docs/legenda/index.html#!/visual_composer

Regards,
Robert Hall.

#9185 Copied

aislingstern

Participant

July 9, 2014 at 22:55

Like I said, Visual Composer is not listed in the “Settings” menu like shown in the documentation. I’m unable to select anything as it does not appear there.

#9330 Copied

Robert Hall

Support staff

July 10, 2014 at 06:38

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#9342 Copied

aislingstern

Participant

July 10, 2014 at 14:41

See wp-admin info in private. Unfortunately, my site is hosted by a different company and I’m not able to give out the FTP login information.

Please, contact administrator
for this information.

#9396 Copied

Eva Kemp

Support staff

July 10, 2014 at 15:14

Hello,

You’ve updated the theme to the latest version but VC is still of the old version. Please update it as well. You can find a new version at this link http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
Re-download the theme archive, extract it and you’ll find VC plugin folder in the legenda/framework/plugins directory.

Regards,
Eva Kemp.

#9399 Copied

aislingstern

Participant

July 10, 2014 at 15:37

Thanks so much! I had done that before contacting support but I had just tried overwriting the old version with the new version. This time I deleted the old version of the plugin completely and then copied the new version. Everything is fixed!

#9405 Copied

Eva Kemp

Support staff

July 10, 2014 at 15:58

You’re welcome.

Enjoy your work!
Regards,
Eva Kemp.

#9410 Copied
Tagged: activation, installation, missing, themes, visual composer, woocommerce, wordpress
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Visual Composer Installed/Activated but Missing

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