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Visual Composer issue - by fulsadoom - on WordPress WooCommerce support

This topic has 9 replies, 5 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

fulsadoom

Participant

June 29, 2015 at 10:42

Hi,

My website suddenly stopped displaying correctly on Chrome but looked fine in Firefox.

Essential Grid didn’t load. Revolution Slider Text wasn’t displaying, and several Row background images and colors don’t display.

To troubleshoot I’ve upgraded the plugins and theme to the latest. This corrected the Revolution Slider and Essential Grid issues but the Visual Composer backgrounds don’t load. Also, when I try to edit pages the content won’t save.

Please, contact administrator
for this information.

#72116 Copied Theme version: 2.0

8 Answers

Jack Richardson

Support staff

June 29, 2015 at 12:20

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#72141 Copied

fulsadoom

Participant

June 29, 2015 at 17:46

Hi, please see the FTP and WP login credentials in the private content.

thanks.

Please, contact administrator
for this information.

#72221 Copied

fulsadoom

Participant

June 29, 2015 at 17:55

quick update on the FTP details below

Please, contact administrator
for this information.

#72224 Copied

Jack Richardson

Support staff

June 29, 2015 at 19:15

Hello,

You set background color #f2f2f2 in the row settings for Timeline section and this color is shown on your page:
http://prntscr.com/7msgqo

Please clear browser cache and check again.

Best regards,
Jack Richardson.

#72239 Copied

fulsadoom

Participant

June 29, 2015 at 19:44

thanks Jack.

Things appear to be loading correctly now and I am able to edit and save with Visual Composer now.

#72250 Copied

Robert Hall

Support staff

June 29, 2015 at 19:59

Hello,

You’re welcome!
If you have any questions please feel free to contact us.

Regards,
Robert Hall.

#72252 Copied

shivas-irons

Participant

September 14, 2015 at 05:59

I had a forum question open for days elsewhere with no reply so I’m relocating it here in hopes this is a more appropriate thread. Here’s a short video showing the unresolved issue:

https://www.dropbox.com/s/rju5xvt8wq9p8db/title_color.mp4?dl=0

Also here’s a short video showing an unrelated issue. When I go to save settings from any changes to a Single Image block using Visual Composer it will not save. Video shows. But this only happens to the image blocks in VC not the text blocks as I can edit and save normally.

https://www.dropbox.com/s/jj8ua0itlogac7e/VC_won%27tsave.mp4?dl=0

Please, contact administrator
for this information.

#86483 Copied Theme version: Royal

Eva Kemp

Support staff

September 14, 2015 at 13:45

Hello @shivas-irons,

Please don’t duplicate your queries.
Please check this topic https://www.8theme.com/topic/menu-3/page/2/#post-86347 where you were replied.

Thank you.

Regards,
Eva Kemp.

#86646 Copied
Tagged: best selling, issue, solve, themes, visual composer, woocommerce
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