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Visual composer missing file? - by Traithep

This topic has 6 replies, 3 voices, and was last updated 9 years, 10 months ago ago by Eva Kemp

Traithep

Participant

February 5, 2015 at 16:59

Dear Team,

I’m using visual composer on my site and i run into the problem of missing file

failed to open stream public_html/wp-content/uploads/smile_fonts/Defaults/charpman.php

I noticed that it happens when i called “List Icon Item” and some other features in VC.

I already tried to download the Visual composer and its ultimate add-on and uploaded to our FTP already but still the issue persisted. Please help..

Thanks so much 🙂

Regards,

#39962 Copied

5 Answers

Eva Kemp

Support staff

February 5, 2015 at 17:35

Hello,

Are you using the latest versions of plugins?
https://www.8theme.com/download-plugins/

Please provide us with wp-admin panel and FTP credentials in Private Content.
Is the error shown on site page or in admin panel?

Thank you.
Regards,
Eva Kemp.

#39971 Copied

Traithep

Participant

February 7, 2015 at 16:07

Dear Team, i provided login details in private content already.

i already verified that i just downloaded latest version of visual composer and its ultimate add-on from your site (provided link above)

i reinstalled everything and still the issue persisted.

please try to use “Modal box” from visual composer (page or post are fine)

you will see the error.

thank you very much for your understanding and patience 🙂

Please, contact administrator
for this information.

#40322 Copied

Eva Kemp

Support staff

February 7, 2015 at 17:46

Hello,

I’ve updated WordPress to the latest version and uploaded the missed folder “smile_fonts” in wp-content/uploads directory.
Please clear browser cache and check VC elements now.

Thank you.
Regards,
Eva Kemp.

#40334 Copied

machuscorp

Participant

February 8, 2015 at 13:44

There is some kind of file missing because visual composer stopped working. Most of the pages, (if not all of them) are using VC. The home tabs, revslider(which could be a separate issue as well) It’s not showing any images. The product pages no images, and finally the checkout page can’t allow the users to checkout because they can’t see the form.

We’ve spent hours on this and we’re at a loss.

wordpress 4.1
legenda theme.

It’s been altered so we ran the plugin updates separately in order to “fix” the issue. So it was there before the latest version.
Please assist because the client’s site hasn’t been working all day. (8+ hours)

Please, contact administrator
for this information.

#40376 Copied

Eva Kemp

Support staff

February 10, 2015 at 19:08

Hello,

I’ve checked the slider and Visual Composer elements and they are working fine.
Could you please specify what elements you have problem with?

Thank you.
Regards,
Eva Kemp.

#40981 Copied
Tagged: missing file, seo friendly, templates, visual composer, woocommerce, wordpress
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