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Visual Composer not saving homepage changes after Woopress checkout file changes

This topic has 6 replies, 3 voices, and was last updated 8 years ago ago by Eva Kemp

OYO Fitness

Participant

October 16, 2016 at 23:37

I had an issue earlier with Stripe Checkout not working and you uploaded some new files to my server. Now Visual Composer will not save any changes to my home page. I disabled all plugins besides Visual Composer and still the problem persisted, so I think it must be a theme issue.

I can save changes normally on all other pages. But when I try to save changes on the home page on the front end, they don’t take (yes, I cleared my cache, tried different browsers, had another admin try to make changes from his computer and still the same issue). If I try to make changes on the back end (in “normal” mode and in visual composer’s backend mode), every time I hit save I am redirected to the page that lists all my posts in the admin console.

This issue is only for the homepage for some reason.

Please, contact administrator
for this information.

#142842 Copied Theme version: 2.8 WooCommerce version: 2.6.4

5 Answers

Jack Richardson

Support staff

October 17, 2016 at 09:01

Hello,

The same issue persists with default WordPress theme “Twenty Sixteen”, so it’s not related to our theme.

Contact your hosting provider support and ask them to set the max_allowed_packets value to 32M, also try to turn off mod security on the host side.

Best regards,
Jack Richardson.

#142860 Copied

OYO Fitness

Participant

October 24, 2016 at 17:04

From my host:
Variables such as max_allowed_packet unfortunately can’t be adjusted regarding our shared / Neutrino platform and I can also confirm that Mod Security is not loaded for the server which hosts your website:

rskeens@web120:~$ sudo apache2ctl -M | grep mod_sec
rskeens@web120:~$

#143764 Copied

Jack Richardson

Support staff

October 24, 2016 at 17:26

Hello,

Sorry, but the problem is related to your server configuration, not to our theme as it persists with other themes too.

Best regards,
Jack Richardson.

#143766 Copied

OYO Fitness

Participant

October 24, 2016 at 20:51

Ok, I’ve got a ticket in with my host. Thank you. I just wanted to send on their response to me.

-Sonya

#143787 Copied

Eva Kemp

Support staff

October 25, 2016 at 08:28

Hello,

You’re welcome.

Regards,
Eva Kemp.

#143814 Copied
Tagged: best selling woocommerce themes, checkout file changes, persuasive writing, saving homepage changes, visual composer, woopress
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Visual Composer not saving homepage changes after Woopress checkout file changes

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