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Visual composer not working, breaks site

This topic has 6 replies, 3 voices, and was last updated 9 years ago ago by Jack Richardson

hdowthwaite

Participant

January 19, 2016 at 17:06

Hi, I updated my website plugins and updated visual composer to the latest version 4.9 and things started displaying wrong on my site. So I re-installed an old version I had but now the visual composer elements arn’t working or displaying properly. Please help ASAP as this site is live.

The top of this page isn’t displaying properly. http://shop.shepherdess.co.uk/shop/

Please, contact administrator
for this information.

#108768 Copied Theme version: latest WooCommerce version: latest

5 Answers

Eva Kemp

Support staff

January 19, 2016 at 17:37

Hello,

WP admin panel credentials are incorrect. Please check them.

Regards,
Eva Kemp.

#108778 Copied

hdowthwaite

Participant

January 19, 2016 at 17:45

Sorry please see below:

Please, contact administrator
for this information.

#108780 Copied

Eva Kemp

Support staff

January 20, 2016 at 12:17

Hello,

I’ve edited code in Shop page. Please check it now.
Also as I see the image you uploaded in row settings doesn’t exist anymore, so readd it.

Regards,
Eva Kemp.

#108864 Copied

hdowthwaite

Participant

January 20, 2016 at 14:08

This site still isn’t working, the visual composer doesn’t work. I have tried adding a new row and when you click on edit row settings nothing happens. If I update to the latest version that site breaks. Please advise ASAP

#108905 Copied

Jack Richardson

Support staff

January 24, 2016 at 10:12

Hello,

Sorry for a long delay.
We checked Visual Composer settings and didn’t find any problems.
Also we checked it with Twenty Fifteen theme and the same issue persists there too.
So the problem is related to the plugin not to the theme.
Try to remove the plugin completely and reinstall it from scratch.

Best regards,
Jack Richardson.

#109651 Copied
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