Return to previous page

Visual Composer not working correctly - by A

This topic has 8 replies, 3 voices, and was last updated 10 years, 1 months ago ago by Eva Kemp

A

Participant

October 22, 2014 at 15:25

Started new topic as was requested.

Below you will find the FTP credentials:

Please, contact administrator
for this information.

#21038 Copied

7 Answers

Eva Kemp

Support staff

October 22, 2014 at 18:22

Hello,

Do you need to update Visual Composer plugin?
Please provide us with wp-admin panel credentials as well.

Thank you.
Regards,
Eva Kemp.

#21094 Copied

A

Participant

October 23, 2014 at 13:02

Yes. Another admin member was helping me, but had to start a new thread at the request of another customer. Anyway, here is the wp credentials:

Please, contact administrator
for this information.

#21249 Copied

Eva Kemp

Support staff

October 23, 2014 at 13:25

Hello,

I’ve updated Visual Composer plugin.
Please check it.

Thank you.
Regards,
Eva Kemp.

#21262 Copied

A

Participant

October 23, 2014 at 14:05

Great, thank you!

#21275 Copied

Robert Hall

Support staff

October 23, 2014 at 14:10

You’re welcome!

Regards,
Robert Hall.

#21277 Copied

A

Participant

October 23, 2014 at 14:15

I’m still having some issues with the plugin though, it wont allow me to add a link from an image to a page on the site. As I mentioned yesterday, I have already spoken with the plugin author and was told to contact you about the issue. They said to first have the plugin updated and if that didn’t work a support ticket would need to be submitted. But, since the plugin came bundled with the theme, I am not able to submit the support ticket myself.

Long story short, I guess I need you to submit a support ticket to WP bakery so that this issue can be resolved.

#21278 Copied

Eva Kemp

Support staff

October 23, 2014 at 18:24

Hello,

There is a bug with the link in Single image element and our theme.
It should be fixed in future update.

Sorry for inconveniences.
Regards,
Eva Kemp.

#21352 Copied
Viewing 8 results - 1 through 8 (of 8 total)