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Visual composer not working with woopress theme

This topic has 19 replies, 4 voices, and was last updated 8 years, 11 months ago ago by Stan Russell

  • Avatar: Claire@skinmade.com.au
    Claire@skinmade.com.au
    Participant
    January 18, 2016 at 08:57

    Hi,
    I have had some issues with visual composer over the last few days. My homepage banner and blog posts arn’t appearing on screen. In the backend when i edit a visual composer element, I am unable to save the changes (when i click the save button nothing happens at all). I have been troubleshooting and found the following:

    If i change my wordpress theme to a standard theme visual composer works as it should. I have contacted the people at visual composer and they have suggested the following:
    “The issue is most likely because there is an inbuilt version of Visual Composer (or the related code) present in your theme which is overriding the standalone plugin version and hence causing the issue. You will have to get rid of it. I would advise you to do so with the help of theme author, otherwise you might loose the extra elements added by him. Once this is done, you can install the standalone plugin and it will work fine. Kindly check.”

    Can you help in anyway??

    Thanks

    #108473 Copied Theme version: 2.7.2 WooCommerce version: Version 2.4.13
    18 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 18, 2016 at 10:11

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    #108490 Copied
    Avatar: Claire@skinmade.com.au
    Claire@skinmade.com.au
    Participant
    January 19, 2016 at 12:13

    Hi there,
    Is there any eta on looking into my site? More things are going wrong with it, i will have to out it in maintenance mode until there is a solution.

    #108712 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    January 19, 2016 at 18:15

    Hello,

    You were asked to provide FTP and WP Dashboard credentials.
    Please send them to us.

    Thank you.

    Regards,
    Eva Kemp.

    #108790 Copied
    Avatar: Claire@skinmade.com.au
    Claire@skinmade.com.au
    Participant
    January 19, 2016 at 21:07

    I sent this 2 nights ago, but for some reason its not showing. Have added it again in private content

    thx

    Please, contact administrator
    for this information.
    #108808 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 20, 2016 at 16:07

    Hello,

    I’ve reuploaded theme files.
    Please clear browser cache and check your site now.

    Best regards,
    Jack Richardson.

    #108962 Copied
    Avatar: Claire@skinmade.com.au
    Claire@skinmade.com.au
    Participant
    January 20, 2016 at 21:01

    Hi,
    Thanks for looking into this for me. I have cleared cache etc.
    That has fixed some homepage layout issues, but the banner and blog posts still aren’t appearing. They have been created using visual composer.

    #109064 Copied
    Avatar: Claire@skinmade.com.au
    Claire@skinmade.com.au
    Participant
    January 20, 2016 at 23:09

    Hi again,
    Have found a few more weird things happening with the site:
    1. Homepage (revolution slider won’t appear and blog posts wont appear)
    2. Product page (when you click custom tab, the text doesn’t appear, also the same with the custom tab i created in the theme options /single product page – nothing happens when you click the tab title)
    3. When you hover over the cart icon, usually a popup appears showing you what is in your cart. This window is empty, even though there are items in the cart.

    Hopefully this can be resolved asap.

    Thanks
    Claire

    #109080 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 21, 2016 at 11:35

    Hello,

    1. There is error for Revolution Slider http://storage8.static.itmages.com/i/16/0121/h_1453371624_5990056_5b11228d5c.png .
    You need refer to plugin authors. Please read their comment here:
    http://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments?page=451

    You load two times the jQuery.js file which is absolutely a wrong practice. Please make sure that you disable the plugins which does this (usually some older plugins used to do so) or contact your theme Author and ask for help here.

    Once the Double loaded jQuery plugin has been fixed, it will work fine !

    (As workaround you can try to put the Revslider Library in the footer and set the defer js to “on” in the Global Settings of the Slider, however this will not solve the issue with the double loaded jQuery, and maybe other plugins will break still !!!)

    2./3. Some plugin is causing the issue. Disable them one by one to find it out.

    Best regards,
    Jack Richardson.

    #109164 Copied
    Avatar: Claire@skinmade.com.au
    Claire@skinmade.com.au
    Participant
    January 21, 2016 at 13:09

    Thank you for your help.
    From my research the jquery scripts shouldn’t be included in the header.php file. Instead they should be included in the functions file. Do you know what line of code i need to remove from header.php? As the theme author i would have assumed you would build the site to accommodate multiple plugins?

    #109182 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 21, 2016 at 14:14

    Hello,

    By default our theme is compatible with the implemented plugins and demo site doesn’t have such issue with revolution slider. So please disable all 3rd-party plugins and follow the recommendation from Rev. slider authors.

    Thank you.

    Best regards,
    Jack Richardson.

    #109210 Copied
    Avatar: Claire@skinmade.com.au
    Claire@skinmade.com.au
    Participant
    January 21, 2016 at 22:13

    thanks again for your help. In the slider global settings i have chosen for the javascript to load in footer. The slider is now appearing, but not at the very top of the screen, like it did in the demo content. I have checked slide settings and it should be sitting at 0px, 0px. Have also choosen the correct header type (choice 2 where the slider sits at very top of page). Is there something i am missing?

    #109335 Copied
    Avatar: Claire@skinmade.com.au
    Claire@skinmade.com.au
    Participant
    January 22, 2016 at 00:23

    Sorry just one more thing…. i am still getting weird issues e.g
    – I can’t save changes to any of the visual composer elements in my footer static block
    – the popup window when you hover over the cart favicon is empty
    – the custom tabs on product pages don’t work (nothing happens when you click the links)
    – Some of the product thumbnails showing on the homepage under Summer Skin Essentials’ aren’t lining up properly

    I have tried deactivating plugins one by one and still can’t find the issue. I have also changed plugins so i am only using the default theme plugins but there are still issues. What would be your recommendation? I feel like maybe i should start again, and re-install theme with demo content and then add all of my content back in. If i do this, would installing the demo content erase all of my products?

    Also – do you offer a service where i can pay someone to help fix my site using this theme?

    thanks

    #109346 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 22, 2016 at 14:29

    Hello,

    You used header type 1. I’ve switched to the second. Clear browser cache and check home page now.
    Concerning your other queries: have you disabled 3rd-party plugins?
    Please deactivate all 3rd-party plugins and check your site after that.

    Best regards,
    Jack Richardson.

    #109474 Copied
    Avatar: Claire@skinmade.com.au
    Claire@skinmade.com.au
    Participant
    January 24, 2016 at 11:08

    Yes I have disabled all 3rd party plugins, but the issues are still there.
    What other options do i have to fix my site?

    Issues include:
    – I can’t save changes to any of the visual composer elements in my footer static block
    – the popup window when you hover over the cart favicon is empty
    – the custom tabs on product pages don’t work (nothing happens when you click the links)
    – Some of the product thumbnails showing on the homepage under Summer Skin Essentials’ aren’t lining up properly
    – The menu on mobile site doesn’t work (nothing happens when you click the 3 horizontal lines)

    I really need to fix these things – I am happy to pay, is there someone that can help?

    #109670 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    January 27, 2016 at 21:07

    Hello,

    All described problems were caused by your code which you added to Sign Up text blocks in footer and home page. Here is the conflicting part of your code:

    <script src="//s3.amazonaws.com/downloads.mailchimp.com/js/mc-validate.js" type="text/javascript"></script><script type="text/javascript">// <![CDATA[
(function($) {window.fnames = new Array(); window.ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text';fnames[3]='MMERGE3';ftypes[3]='address';}(jQuery));var $mcj = jQuery.noConflict(true);
// ]]></script>

    I’ve deleted Sign Up text block in Static Blocks > footer to check the issue with tabs in single product page. As you can see here http://www.skinmade.com.au/product/hair-serum-coconut-cedarwood/ cart popup and tabs are working fine.

    As for the home page remove problematic text block (Sign Up block) http://prntscr.com/9vmybc and recreate it without the mentioned js code.

    Regards,
    Eva Kemp.

    #110386 Copied
    Avatar: Claire@skinmade.com.au
    Claire@skinmade.com.au
    Participant
    January 27, 2016 at 21:23

    Thanks for getting back to me. It looks that has fixed most issues – thankyou for investigating.
    There are still some issues with visual composer, i can’t save any changes to visual composer and the blog posts arn’t showing on the home page. The mobile site menu also is not working.
    Please advise?

    #110388 Copied
    Avatar: Claire@skinmade.com.au
    Claire@skinmade.com.au
    Participant
    January 27, 2016 at 21:32

    hi again, ignore that, seems i get everything working.

    thanks

    #110390 Copied
    Avatar: stan
    Stan Russell
    Participant
    January 28, 2016 at 08:39

    Hello Claire@skinmade.com.au,

    we are happy that your problem is solved! Have a nice day!

    Regards,
    Stan Russell.

    #110443 Copied

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The issue related to '‘Visual composer not working with woopress theme’' has been successfully resolved, and the topic is now closed for further responses

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