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Visual Composer plugin leads to HTTP ERROR 500

This topic has 7 replies, 3 voices, and was last updated 8 years, 2 months ago ago by Robert Hall

costelumbu

Participant

September 14, 2016 at 18:01

Hello
Every time I try to open a page from the backoffice, I get an HTTP ERROR 500. I traced it back to the Visual Composer plugin. If the plugin is disabled, the error does not show up.
However, I need this plugin.
So far, I updated PHP version on my VPS to 5.3
added to php.ini file

upload_max_filesize = 64M
post_max_size = 64M
max_execution_time = 300

downloaded the VC plugin from your site and uploaded via FTP

Unfortunately, the result is the same. Also, when I try to activate Ultimate Addons for Visual Composer plugin, the page freezes.

Any advice would be appreciated

Please, contact administrator
for this information.

#139717 Copied Theme version: 2.7.3 WooCommerce version: 2.6.4

6 Answers

Robert Hall

Support staff

September 14, 2016 at 19:21

Hello,

Please provide us with FTP credentials in Private Content.

Also you need to contact your hosting provider support regarding this issue as ‘HTTP ERROR 500’ related to server configuration.

Regards,
Robert Hall

#139721 Copied

Eva Kemp

Support staff

September 14, 2016 at 19:21

Hello,

Please provide FTP credentials in Private Content.

Regards,
Eva Kemp.

#139722 Copied

costelumbu

Participant

September 14, 2016 at 19:24

Here

Please, contact administrator
for this information.

#139723 Copied

Eva Kemp

Support staff

September 14, 2016 at 19:36

Hello,

As I see post_max_size function is still 8M:
http://storage7.static.itmages.com/i/16/0914/h_1473877961_2752005_55490c8363.png and upload_max_filesize is 2M http://storage5.static.itmages.com/i/16/0914/h_1473878049_5358227_b8f7052b46.png
Contact your hosting provider support and ask them to change these values.

Also 500 error is caused by lack of memory_limit value. There is an error if you enable debug in wp-config.php file:
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 122880 bytes) in /var/zpanel/hostdata/zadmin/public_html/test_glazyshop_com/wp-admin/includes/image.php on line 379

So ask your hosting provider to increase it too.

Regards,
Eva Kemp.

#139724 Copied

costelumbu

Participant

September 14, 2016 at 20:22

I made the changes in the VPS
Everything works as expected now.
Thank you very much!

#139726 Copied

Robert Hall

Support staff

September 14, 2016 at 20:24

You’re welcome!

Regards,
Robert Hall

#139727 Copied
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Visual Composer plugin leads to HTTP ERROR 500

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