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Visual composer problems - by mindthesign

This topic has 7 replies, 3 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

mindthesign

Participant

January 27, 2015 at 15:20

Hi, I’ve just updated Royal theme and all plugins to the last version. I have big problems with visual composer, it doesn’t work, I can’t edit the pages I’ve created. Please I need your support quikly. Can you help me please?

Anna

Please, contact administrator
for this information.

#37380 Copied

6 Answers

mindthesign

Participant

January 27, 2015 at 15:28

Sorry, I forgot your admin panel access (see in Private content)

Thank you very much!

Anna

Please, contact administrator
for this information.

#37386 Copied

Robert Hall

Support staff

January 27, 2015 at 15:29

Hello,

Do you enable all Content Types in Settings->Visual Composer? If no, please do it and check your pages.

Regards,
Robert Hall.

#37387 Copied

mindthesign

Participant

January 27, 2015 at 15:45

Hi,
yes I do! From post to testimonials.

Anna

#37399 Copied

Eva Kemp

Support staff

January 27, 2015 at 16:11

Hello,

Now your site is giving Internal Server Error. Are there any problems at your host?

Thank you.
Regards,
Eva Kemp.

#37409 Copied

mindthesign

Participant

January 27, 2015 at 16:56

Hello,
recently I could see the site and backend regularly.
I can still see the web space (all files) through filezilla program.
I’ll ask to my host provider. Have you changed something?
Thank you.

Anna

#37431 Copied

Eva Kemp

Support staff

January 27, 2015 at 17:46

Hello,

We haven’t changed anything, but still see “500 error”.

Thank you.
Regards,
Eva Kemp.

#37447 Copied
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