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Visual Composer Shuts Down My WordPress Admin

This topic has 6 replies, 3 voices, and was last updated 9 years ago ago by Jack Richardson

smudgedbyrbell

Participant

December 24, 2015 at 18:56

Hello. My hosting company is Dreamhost and I had to have them shut my Visual Composer plugin down because, for some reason, it was making me unable to log in to my WordPress admin.

This is happening only on my subdomain. My main website is working fine so I’m not really sure what’s going on. This only began yesterday. Prior to that it was working fine. Links are below.

Main – http://www.smudgedbyrbell.com
Subdomain – http://www.thenaturalapproach.smudgedbyrbell.com

Can you please help??? My website looks horrible right now!

#105732 Copied Theme version: Royal Theme

5 Answers

Eva Kemp

Support staff

December 24, 2015 at 19:01

Hello,

You need ask your hosting provider support to check error logs to find the reason why that problem occurred.
Also provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#105734 Copied

smudgedbyrbell

Participant

December 24, 2015 at 20:33

Okay I’m waiting on a response from them. In the meantime here is my info.

Please, contact administrator
for this information.

#105747 Copied Theme version: Royal Theme

Jack Richardson

Support staff

December 25, 2015 at 09:36

Hello,

FTP credentials are incorrect.
Please check them.

Best regards,
Jack Richardson.

#105775 Copied

smudgedbyrbell

Participant

December 28, 2015 at 22:05

You are right. Here are the correct credentials. I have visual composer working again but now the blog post grid and masonry post grid won’t load up on my site. Please advise.

Please, contact administrator
for this information.

#106084 Copied Theme version: Royal Theme

Jack Richardson

Support staff

December 29, 2015 at 10:04

Hello,

Again credentials are incorrect.
There is an error when trying to connect via FTP:
Error: Authentication failed.

Please check login details.

Best regards,
Jack Richardson.

#106122 Copied
Tagged: persuasive, seo friendly, shut down, templates, visual composer, woocommerce, wordpress admin
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