Visual Composer Still not working - by UnrealWeb

This topic has 17 replies, 5 voices, and was last updated 8 years, 7 months ago ago by Stan Russell

  • Avatar: UnrealWeb
    UnrealWeb
    Participant
    May 12, 2016 at 15:57

    I have updated the visual composer plugin as stated in this forum and it still is not working. Please advise asap.

    16 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 12, 2016 at 19:42

    Hello,

    Please provide FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: UnrealWeb
    UnrealWeb
    Participant
    May 12, 2016 at 20:02

    See Private info to fix Visual Composer

    Please, contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    May 13, 2016 at 07:46

    Hello,

    I’ve just created the Test page and added the text element via Visual Composer plugin. The plugin working fine. Please check.

    Regards,
    Robert Hall

    Avatar: UnrealWeb
    UnrealWeb
    Participant
    May 13, 2016 at 13:20

    Thank you. It is working now. 🙂

    Avatar: Robert Hall
    Robert Hall
    Support staff
    May 13, 2016 at 14:04

    Hello,

    You’re welcome!

    Regards,
    Robert Hall

    Avatar: Cetwixt
    Cetwixt
    Participant
    May 17, 2016 at 02:50

    I am having a similar problem. I updated my theme and now Visual Composer does not work. What should I do? Thank you

    Avatar: Robert Hall
    Robert Hall
    Support staff
    May 17, 2016 at 07:27

    Hello,

    You’re using old Visual Composer plugin version. Please update and check issue.

    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.

    Regards,
    Robert Hall

    Avatar: Cetwixt
    Cetwixt
    Participant
    May 17, 2016 at 10:03

    The plugin has been updated but the visual composer is still not working properly on the website.

    Avatar: Robert Hall
    Robert Hall
    Support staff
    May 17, 2016 at 10:12

    Please click on the Backend editor then check it.

    Also the tabs element is outdated element (http://prntscr.com/b4zv2g). You should recreate them with new one and all other content on page will be shown.

    Regards,
    Robert Hall

    Avatar: Cetwixt
    Cetwixt
    Participant
    May 18, 2016 at 23:55

    Backend editor doesn’t show anything either.

    How do I recreate tabs?

    Avatar: Robert Hall
    Robert Hall
    Support staff
    May 19, 2016 at 07:50

    Hello,

    You should scroll down. Please see screenshot: http://prntscr.com/b5t3m7

    Regards,
    Robert Hall

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 19, 2016 at 07:53

    Hello,

    You need to remove current Tabs element and add a new one, then save the page.

    Best regards,
    Jack Richardson.

    Avatar: Cetwixt
    Cetwixt
    Participant
    May 19, 2016 at 08:35

    I don’t have those elements on my page, they’ve disappeared since the update. Please look at the below screenshot of my Homepage.

    http://prntscr.com/b5tgmm

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 19, 2016 at 09:56

    Hello,

    Please check the editor in other browser as we can see elements on our side:
    http://storage8.static.itmages.com/i/16/0519/h_1463648167_8306590_18f1468e18.jpeg

    Best regards,
    Jack Richardson.

    Avatar: Cetwixt
    Cetwixt
    Participant
    May 20, 2016 at 00:05

    Yes, your are right. When I switch from Chrome to Firefox it works. Very strange as I’ve always worked in Chrome on my site. Anyway, thanks for the help.

    Avatar: stan
    Stan Russell
    Participant
    May 20, 2016 at 07:20

    Hello Cetwixt,

    you are welcome!

    Regards,
    Stan Russell.

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The issue related to '‘Visual Composer Still not working’' has been successfully resolved, and the topic is now closed for further responses

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