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Visual Composer Still not working - by UnrealWeb

This topic has 17 replies, 5 voices, and was last updated 8 years, 6 months ago ago by Stan Russell

UnrealWeb

Participant

May 12, 2016 at 15:57

I have updated the visual composer plugin as stated in this forum and it still is not working. Please advise asap.

#125528 Copied Theme version: Royal Verson 2.6

16 Answers

Jack Richardson

Support staff

May 12, 2016 at 19:42

Hello,

Please provide FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

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UnrealWeb

Participant

May 12, 2016 at 20:02

See Private info to fix Visual Composer

Please, contact administrator
for this information.

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Robert Hall

Support staff

May 13, 2016 at 07:46

Hello,

I’ve just created the Test page and added the text element via Visual Composer plugin. The plugin working fine. Please check.

Regards,
Robert Hall

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UnrealWeb

Participant

May 13, 2016 at 13:20

Thank you. It is working now. 🙂

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Robert Hall

Support staff

May 13, 2016 at 14:04

Hello,

You’re welcome!

Regards,
Robert Hall

#125705 Copied

Cetwixt

Participant

May 17, 2016 at 02:50

I am having a similar problem. I updated my theme and now Visual Composer does not work. What should I do? Thank you

#126061 Copied Theme version: WooPress - Responsive Ecommerce WordPress Theme WooCommerce version: 2.5.2

Robert Hall

Support staff

May 17, 2016 at 07:27

Hello,

You’re using old Visual Composer plugin version. Please update and check issue.

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall

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Cetwixt

Participant

May 17, 2016 at 10:03

The plugin has been updated but the visual composer is still not working properly on the website.

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Robert Hall

Support staff

May 17, 2016 at 10:12

Please click on the Backend editor then check it.

Also the tabs element is outdated element (http://prntscr.com/b4zv2g). You should recreate them with new one and all other content on page will be shown.

Regards,
Robert Hall

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Cetwixt

Participant

May 18, 2016 at 23:55

Backend editor doesn’t show anything either.

How do I recreate tabs?

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Robert Hall

Support staff

May 19, 2016 at 07:50

Hello,

You should scroll down. Please see screenshot: http://prntscr.com/b5t3m7

Regards,
Robert Hall

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Jack Richardson

Support staff

May 19, 2016 at 07:53

Hello,

You need to remove current Tabs element and add a new one, then save the page.

Best regards,
Jack Richardson.

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Cetwixt

Participant

May 19, 2016 at 08:35

I don’t have those elements on my page, they’ve disappeared since the update. Please look at the below screenshot of my Homepage.

http://prntscr.com/b5tgmm

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Jack Richardson

Support staff

May 19, 2016 at 09:56

Hello,

Please check the editor in other browser as we can see elements on our side:
http://storage8.static.itmages.com/i/16/0519/h_1463648167_8306590_18f1468e18.jpeg

Best regards,
Jack Richardson.

#126492 Copied

Cetwixt

Participant

May 20, 2016 at 00:05

Yes, your are right. When I switch from Chrome to Firefox it works. Very strange as I’ve always worked in Chrome on my site. Anyway, thanks for the help.

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Stan Russell

Participant

May 20, 2016 at 07:20

Hello Cetwixt,

you are welcome!

Regards,
Stan Russell.

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Tagged: still not working, themes, troubleshooting, visual composer, woocommerce, wordpress
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