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Visual Composer won't load - by sjhgeary@gmail.com

This topic has 23 replies, 4 voices, and was last updated 10 years, 4 months ago ago by Jack Richardson

sjhgeary@gmail.com

Participant

July 17, 2014 at 03:57

Hi there,

I’m having difficulty with the visual composer. It won’t load (I just keep getting the loading box image). I’ve tried Chrome, Safari, and Firefox. I’ve also tried clearing my cache and restarting my computer – nothing works. I’m on a Mac.

Also, in trying to edit the normal way, I’m having trouble using the “Design Options” in “Edit Column”. I’m trying to style the Testimonial Widget – if I add borders, padding, etc – nothing works. I’ve tried doing the same thing on the row and it’s fine – it seems to be specific to this widget.

Thanks for your help,
Sarah

#10053 Copied

22 Answers

Robert Hall

Support staff

July 17, 2014 at 06:55

Hello,

What version of Visual Composer you’re using, is it latest?

Regards,
Robert Hall.

#10063 Copied

sjhgeary@gmail.com

Participant

July 17, 2014 at 07:04

I’m on 4.1.2. If I try to update, it says “An error occurred while updating WPBakery Visual Composer: Update package not available.

#10065 Copied

Robert Hall

Support staff

July 17, 2014 at 07:10

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

#10066 Copied

sjhgeary@gmail.com

Participant

July 17, 2014 at 07:14

I was just trying to get to it on the homepage

Please, contact administrator
for this information.

#10067 Copied

Robert Hall

Support staff

July 17, 2014 at 07:31

You can read more about setting Visual Composer in theme documentation:
https://www.8theme.com/demo/docs/legenda/index.html#!/visual_composer

And you need select all content types. Look at screenshot http://prntscr.com/43hy6k

Regards,
Robert Hall.

#10071 Copied

sjhgeary@gmail.com

Participant

July 17, 2014 at 07:47

I’ve followed all instructions. Visual Composer will not load. I am unable to style the Testimonial widget on the homepage. Please provide additional help.

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Jack Richardson

Support staff

July 17, 2014 at 08:43

Hello,

As we can see the issue persist with default theme too. That’s why we recommend you to contact Visual Composer plugin support.

Regards,
Jack Richardson

#10075 Copied

sjhgeary@gmail.com

Participant

July 17, 2014 at 17:57

I’m unable to do so without a purchase code. When I bought the theme, it said it came with this plugin. Does this mean that you need to contact support on my behalf? Or are you able to provide me with the purchase code with which I can submit a ticket?

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Eva Kemp

Support staff

July 17, 2014 at 18:07

Hello,

To update the Visual Composer plugin you need re-download the theme archive at http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 where we’ve recently included the updated versions of plugins VC and Revolution Slider. After you unzip the archive you’ll find another archive Legenda_v2.2.zip, extract it as well and open this folder “legenda”. The plugins are placed inside of “legenda” folder under framework/plugins directory. Upload the new version via FTP and remove the old one.

Regards,
Eva Kemp.

#10131 Copied

sjhgeary@gmail.com

Participant

July 17, 2014 at 18:24

Hi Eva,

I’ve been able to update the plugin to the most recent version, but it still won’t load on any browser (I’ve now tried two computers as well.) Jack suggested that I reach out to VC’s support because he saw that the issue was affecting your default theme as well, but I’m unable to without a purchase code.

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Eva Kemp

Support staff

July 17, 2014 at 18:27

Hello,

As I see you still have old version of Visual Composer – Version 4.1.2.
Please provide us with FTP credentials in Private Content and we’ll check the issue.

Regards,
Eva Kemp.

#10135 Copied

sjhgeary@gmail.com

Participant

July 17, 2014 at 18:39

Thank you

Please, contact administrator
for this information.

#10137 Copied

Eva Kemp

Support staff

July 17, 2014 at 19:21

I’ve updated VC to the latest version.
Please check it now.

Regards,
Eva Kemp.

#10140 Copied

sjhgeary@gmail.com

Participant

July 17, 2014 at 19:31

Thank you! What did you do differently so that I can make sure to do it right in the future? I had uploaded them to the right folder in my ftp – not sure if there was anything else I need to do.

Also, do you know why I can’t style the testimonials widget? I’d like to vertically center it in the row, and add a double border around it.

Thanks again!
Sarah

#10142 Copied
Eva Kemp

Support staff

July 17, 2014 at 20:21
You’re welcome.
I’ve removed the VC folder of old version and uploaded a new version of the plugin.
To create a double border you need add this code in custom.css file:
```
.testimonials-slider {
    border: double;
}
```
Please show us a screenshot of how you want to center vertically the testimonials slider.
Thank you.

Regards,
Eva Kemp.
#10145 Copied
sjhgeary@gmail.com

Participant

July 18, 2014 at 17:01

Please see attached for the screenshot. Also, thank you for the code to add the double border, but why is it that I can’t just use the Design tab on the “Edit column” feature to do this?

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Jack Richardson

Support staff

July 18, 2014 at 17:13

Hello,

We can’t see the screenshot. Probably you forgot to attach it to the post.

Regards,
Jack Richardson

#10195 Copied

sjhgeary@gmail.com

Participant

July 18, 2014 at 17:20

Oops! I actually don’t see a place to upload an attachment to, but it can be found at this link –

Thank you,
Sarah

#10196 Copied

sjhgeary@gmail.com

Participant

July 18, 2014 at 17:20

The link didn’t seem to post. Here it is: http://piecrustcreative.com/ecardhosting/screenshot

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Jack Richardson

Support staff

July 18, 2014 at 17:38
Hello,

To add top margin to the testimonials slider you can add this code into the custom.css:
```
.testimonials-slider {
margin-top: 75px;
}
```
Regards,
Jack Richardson
#10198 Copied
sjhgeary@gmail.com

Participant

July 18, 2014 at 17:40

Because the testimonials can be varying lengths (making the box either larger or smaller, I’d prefer to just center it rather than add a fixed padding. Is there no way to center it?

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Jack Richardson

Support staff

July 18, 2014 at 18:09

Hello,

Unfortunately it can’t be done in other way.

Regards,
Jack Richardson

#10202 Copied
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