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Visual editor - by GregskiUK - on WordPress WooCommerce support

This topic has 5 replies, 3 voices, and was last updated 5 years ago ago by John Holden

  • Avatar: GregskiUK
    GregskiUK
    Participant
    November 22, 2019 at 17:26

    After last update Theme visual editor doesn’t work (Woocoomerce products). As soon as I open a product, I can only see the HTML version of “content”. I did try all the changes suggested but it still doesn’t work. WPBakery editor doesn’t work as well.

    #225522 Copied Theme version: 6.2.2
    4 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 22, 2019 at 17:50

    Hello,

    Provide us with temporary Dashboard access to your site to log in and check. Also, provide link to page where you have a problem with Backend and Frontend editor.

    Regards

    #225524 Copied
    Avatar: GregskiUK
    GregskiUK
    Participant
    November 22, 2019 at 17:55

    please provide an email address or send me a PM so I can provide login details.

    #225525 Copied
    Avatar: GregskiUK
    GregskiUK
    Participant
    November 22, 2019 at 17:57

    details sent

    Please contact administrator
    for this information.
    #225526 Copied
    Avatar: John Holden
    John Holden
    Support staff
    November 23, 2019 at 06:02

    Hi,

    Admin credential is incorrect, please check again

    Regards,
    Hung PD

    #225535 Copied
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