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Waiting List Shows Item Status as “In Stock” Even Though It Isn’t?

This topic has 11 replies, 2 voices, and was last updated 2 months ago ago by Jack Richardson

d88dcjj

Participant

December 1, 2024 at 18:23

Shows as in stock on waiting list, but on product page shows not in stock & the opt-in form for the product waiting list?

Please, contact administrator
for this information.

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10 Answers

Jack Richardson

Support staff

December 2, 2024 at 15:40

Dear @d88dcjj,

We hope this message finds you well.

Could you kindly provide us with FTP access in a private area so that we can review the issue and work on implementing a solution?

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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d88dcjj

Participant

December 2, 2024 at 18:29

I do not know if my hosting provider has FTP access, is there another way? Or can I send file you need, etc? I can give admin access to WordPress.

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d88dcjj

Participant

December 2, 2024 at 18:44

Also here is another product page with a similar problem, it does not show the waiting list box even though it is out of stock, however if I scroll down the sticky add to cart does show the waiting list box. No idea why.

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for this information.

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Jack Richardson

Support staff

December 3, 2024 at 16:47

Hello @d88dcjj

We asked you for the FTP credentials to provide us to check the issue, so, please, contact to your hosting and give us such details.
Thanks for understanding !

Kind regards, Jack Richardson
The 8theme’s team

#426332 Copied

d88dcjj

Participant

December 3, 2024 at 19:52

Ok attached.

Please contact administrator
for this information.

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Jack Richardson

Support staff

December 4, 2024 at 15:25

Hello @d88dcjj

The access you provided is not correct, please, ensure the access you send is correct.
Check the private area for more details of connection.

Kind regards, Jack Richardson
The 8theme’s team

Please contact administrator
for this information.

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d88dcjj

Participant

December 4, 2024 at 20:43

Here is config on host.

Please contact administrator
for this information.

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Jack Richardson

Support staff

December 5, 2024 at 16:31

Hello @d88dcjj
Have you tried to connect from your side with such credentials ? Was is working for you then ?
If, so, please share the access you had success on connections.
Kind regards, Jack Richardson
8theme’s team

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d88dcjj

Participant

December 5, 2024 at 17:45

Please try this one.

Please contact administrator
for this information.

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Jack Richardson

Support staff

December 6, 2024 at 14:04

Dear @d88dcjj,

Thank you for reaching out to us.

We would like to inform you that the information displayed in our Waitlist table is based on the default WooCommerce functions. As such, the stock status shown in the table for a given product reflects the same status as displayed in the default WooCommerce products table. You can refer to this example for clarification: https://gyazo.com/a68f83a170fd32d95acb66171d91ec0f.

This indicates that the issue is not related to our theme but is consistent with the default stock status field in WooCommerce. Therefore, we recommend contacting WooCommerce support directly to address this matter, as the incorrect stock status appears to originate from their product table.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

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