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Waitlist doesn’t stay activated when I try to use it

This topic has 6 replies, 2 voices, and was last updated 5 months ago ago by Rose Tyler

Darren62

Participant

October 28, 2024 at 16:04

I upgraded Xstore and applied all patches and then activated the waitlist feature but it doesn’t appear and every time I go back to the sales boost page the waitlist is deactivated and I have to activate it again and go through the same process always ending up with the waitlist as deactivated.

#420728 Copied Theme version: 9.4.3

5 Answers

Rose Tyler

Support staff

October 28, 2024 at 16:11

Hello, Darren62,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#420731 Copied

Darren62

Participant

October 28, 2024 at 16:22

Sure all done for you.

Please contact administrator
for this information.

#420734 Copied

Rose Tyler

Support staff

October 28, 2024 at 16:52

Hello, Darren62,

We would like to inform you that the requested feature has been successfully activated. You can view it here: https://prnt.sc/Vv5GCJO6kpKo

Please let us know the next steps we should take in order to better understand and address the issue you’re experiencing.

Thank you for your cooperation, and we look forward to your guidance.

Best regards,
8Theme’s Team

#420755 Copied

Darren62

Participant

October 28, 2024 at 17:12

Hello

I just checked an out of stock product and it doesn’t show up?

#420766 Copied

Rose Tyler

Support staff

October 29, 2024 at 08:30

Hello, Darren62,

We’ve edited the single product page template for you https://prnt.sc/V4iPU7kHTiY- and added the Waitlist element https://prnt.sc/KzVQHqjE_nEX
Please check the result.

Best regards,
8Theme’s Team

#420811 Copied
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