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Waitlist on admin side not working properly and showing raw html on bulk actions

This topic has 11 replies, 3 voices, and was last updated 2 months ago ago by Jack Richardson

Family Care

Participant

January 11, 2025 at 20:24

as you can see in attached screen recording, its showing raw html on bulk action. I tried delete and notify both bulk actions.

also on delete single, it sometimes shows error and sometimes. it works.
check private content area for more details

Please, contact administrator
for this information.

#430258 Copied

10 Answers

Luca Rossi

Support staff

January 13, 2025 at 13:57

Dear Abdul Moiz,

We hope this message finds you well.

We would like to inform you that we have been able to reproduce the issue on our end.

In the meantime, as a temporary solution, you can delete users by utilizing the “Delete” button located below the email.

Please rest assured that our development team is actively working on resolving this matter, and the fix will be included in the next update.

Thank you for your understanding and patience. Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#430418 Copied

Family Care

Participant

January 13, 2025 at 16:23

Okay thanks for the update but to let you know that even individual delete sometimes doesn’t work as shown in the video in addition to the bulk operations.

#430456 Copied

Luca Rossi

Support staff

January 20, 2025 at 08:22

Dear @Abdul Moiz,

We sincerely apologize for the delayed response, as we have been managing a high volume of tickets alongside the weekend.

Thank you for your update. Regarding your observation:

“Okay, thanks for the update, but to let you know that even individual delete sometimes doesn’t work as shown in the video, in addition to the bulk operations.”

We have tested the delete buttons, and they appear to be functioning correctly now. Could you kindly confirm if this issue has been resolved on your end as well?

Please note that we are still actively working on addressing the issue with the bulk delete feature.

Thank you for your patience and understanding.

Best regards,
The 8Theme Team

#431241 Copied

Family Care

Participant

January 20, 2025 at 19:25

I don’t know but waitlist thing today just now caused site-wide damage

#431374 Copied

Family Care

Participant

January 21, 2025 at 18:36

It works for some and not for others. as if you go to waitlist yourself and try self delete the last record as shown in screenshot, it shows error in alert

Files is visible for topic creator and
support staff only.

#431566 Copied

Luca Rossi

Support staff

January 23, 2025 at 13:57

Dear @Abdul Moiz,

We’ve applied a hotfit the following file in Private Content Area.

Could you please check if the bulk delete feature is working fine now?

Thank you!

Please contact administrator
for this information.

#431973 Copied

Family Care

Participant

January 23, 2025 at 20:04

Well, its even messed up now. If I bulk delete, only 1 gets deleted others remain same as. also single delete not working and even total items shown doesn’t include all items if you search some email manually it might show but its not in list.

Note that we have updated all our themse etc. and patches

Please contact administrator
for this information.

#432042 Copied

Luca Rossi

Support staff

January 27, 2025 at 07:35

Dear @Abdul Moiz,

We hope this message finds you well.

We have noticed a potential issue with your database system. Upon reviewing the situation, we observed that the same code is functioning perfectly on our end, as demonstrated in the following video:

(https://www.awesomescreenshot.com/video/35936711?key=55ba68db30f641250a177566ba386f97)

We kindly request that you reach out to your hosting provider to investigate the database of your website. Additionally, we recommend temporarily disabling all third-party plugins to identify any potential conflicts.

Please let us know if you require further assistance.

Best regards,
8Theme Team

#432340 Copied

Family Care

Participant

January 27, 2025 at 10:26

the reason you are having it because you have very less records and even in our case it works for some and not for others so its not similar for all records and as it was issue with your side as you told me before, we cannot say it can be because of hosting.
you’re the best to check this. at least if you can tell what is issue, then it can be helpful for us but plz don’t just ignore our message.

#432373 Copied

Jack Richardson

Support staff

January 27, 2025 at 14:16

Dear @Abdul Moiz,

We hope this message finds you well.

We have identified an issue on your website related to a plugin, as shown in the following screenshot: https://prnt.sc/mOtHdnG3muIE. Specifically, there seems to be an error occurring when attempting to delete an item from the waitlist table.

Additionally, we would like to inquire if you have recently made any optimizations to your database. Such changes could potentially be linked to this issue, as we are unable to replicate the same bug on our local environment, even when testing with 10-12 waitlist requests.

To assist you further, we kindly request the following:
1. Please provide details regarding any database optimizations or changes you may have implemented.
2. We have observed that a hard caching system is currently active on your website. This is causing challenges for us, as even after modifying certain JavaScript files, the site continues to load a minified version, preventing us from verifying whether the data is being sent to AJAX.

Could you please disable the caching system on your server or through your hosting tools, if such an option is available to you? This will allow us to investigate and resolve the issue more effectively. For reference, here are two screenshots highlighting the caching behavior:
– https://prnt.sc/LNYQHRhYXIWQ
– https://prnt.sc/Cd1rBnXwG2Ox

We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
8Theme’s Team

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