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Waitlist popup not showing correctly on shop pages

This topic has 7 replies, 4 voices, and was last updated 3 months, 2 weeks ago ago by Andrew Mitchell

  • Avatar: slw250@hotmail.com
    slw250@hotmail.com
    Participant
    September 11, 2024 at 10:09

    Hello,
    We just activate the waitlist function, but the popup on shop page is not showing up correctly, please take a look on our website, it also flicking when moving the mouse.
    the screen shot is attached

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #413935 Copied Theme version: 9.4.1
    6 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 11, 2024 at 11:21

    Hello, @slw250@hotmail.com,

    Thank you for contacting us and for using XStore.

    We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #413948 Copied
    Avatar: slw250@hotmail.com
    slw250@hotmail.com
    Participant
    September 11, 2024 at 14:17

    Thank you for your Quick Response,
    Yes there were a plugin causing the issue which we delete it, But now I need some code to show it on shop and archive pages instead of “read more” Button
    Thanks

    #413968 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 12, 2024 at 09:59

    Hello @slw250@hotmail.com
    Please set administrator role for the user you created for us.
    Kind regards, Jack Richardson

    #414057 Copied
    Avatar: slw250@hotmail.com
    slw250@hotmail.com
    Participant
    September 13, 2024 at 20:27

    Please see the private content area

    Please contact administrator
    for this information.
    #414325 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2024 at 07:57

    Dear @slw250@hotmail.com,

    I hope this message finds you well.

    Please accept our apologies for the delayed response, as we were not available over the weekend.

    We are pleased to inform you that we have implemented a custom snippet (https://prnt.sc/7kL3zSM5M7yU) to address the display issue with the Waitlist notification on your Shop page for products grid. You can view the changes here: https://prnt.sc/Exx9hMxiqZk_

    Additionally, we have added some custom CSS in the Theme Options to enhance the overall functionality.

    Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #414476 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    September 16, 2024 at 20:52

    Dear slw250@hotmail.com,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #414605 Copied

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The issue related to '‘waitlist popup not showing correctly on shop pages’' has been successfully resolved, and the topic is now closed for further responses

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