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WCAG Background Header colour not changing

This topic has 4 replies, 2 voices, and was last updated 1 years ago ago by Tony Rodriguez

dotbros

Participant

November 25, 2023 at 12:30

Hi.
I’m on my way to configurate the template. As I seen II’m not able to change WCAG Top Header, Main Header background colours on Deskop Version, neither on Mobile. What am I doing wrong ?
I have update version to 9.2.4 but Status shows 9.2.1

#374734 Copied Theme version: 9.2.1

3 Answers

Tony Rodriguez

Support staff

November 25, 2023 at 14:15

Hello, @dotbros,

Thank you so much for purchasing our theme and contacting our support center.

1/ We would like to kindly inform you that in order to update the theme, you should carefully read and adhere to the instructions provided in our theme documentation. The relevant documentation can be found at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ Should you encounter any difficulties in observing modifications within the header on the Home page, we kindly request that you refer to and adhere to the instructions provided in our theme documentation. https://www.8theme.com/documentation/xstore/woocommerce/product-images/

We trust that this will effectively resolve your concern.

Should you have any further questions or require assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

#374744 Copied

dotbros

Participant

November 27, 2023 at 11:12

Thank you for the quick reply.
I don’t know if we understood each other correctly, but I wanted to change the color of the MENU bar that appears at the top when scrolling down the page. The MENU bar at the top of the main page is OK, the colors change correctly, but when visitor scrolls down the page, the main bar disappears and a second one appears, which has the different colors as the main one. Unfortunately, I don’t know which setting is responsible for this

#374892 Copied

Tony Rodriguez

Support staff

November 27, 2023 at 13:08

Hello, @dotbros,

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#374912 Copied
Tagged: background color change, header colour issue, wcag colour adjustment, wcag compliance, woocommerce header customization, wordpress theme troubleshoot, wordpress woocommerce templates
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