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WCFM Compatibility Issue Related to Livechat

This topic has 15 replies, 2 voices, and was last updated 3 years ago ago by Olga Barlow

Brisden

Participant

December 4, 2021 at 09:27

Hi support.

I have deleted the WCMP multivendor plugin and installed the WCFM Plugin. Most of it features are working find so far except the live chat features . I did contact the WCFM support. They gave a solution with a custom css modification code to be placed at the theme custom css section but not able to fix the issue. They told me to check with the theme support of compatibility.

Here is the issue.
The multivendor live chat features will appear on the single product page under the add to cart button and on the vendor store page banner.

Issue is after the multivendor live chat module offered by WCFM is turned on. The livechat button appears on the vendor store page BUT doest appear on the single product page. On top of that, the product descriptions section completely disappears from the single product page when NO user logged in but appears when user logged in.

The entire description section works fine the live chat module is turned off.

Sorry for the long explanation.

The staging site web url link attached for your referral.

Appreciate your advice.
TIA.

Regards
Admin

Please, contact administrator
for this information.

#310897 Copied Theme version: 8.0.10 WooCommerce version: 5.9.0

14 Answers

Olga Barlow

Support staff

December 6, 2021 at 10:30

Hello,

Could you, please, provide us with WP Dashbaord and FTP access? We’ll check the issue in more detail.

Regards

#311006 Copied

Brisden

Participant

December 7, 2021 at 02:32

Hi sure. Please refer to private area. And also I cant customise the vendor corresponding emails as they are not in the xstore email builder. Please pull out the default WCFM vendor corresponding email templates into the xstore email builder for me to make template customisation.

Thank you.
Best regards

Please contact administrator
for this information.

#311077 Copied

Olga Barlow

Support staff

December 7, 2021 at 13:40

Hello,

Can’t connect to your SFTP https://prnt.sc/225nnoi

Regards

#311118 Copied

Brisden

Participant

December 8, 2021 at 01:42

Sorry about that.
Please refer to the new credentials. The site uses SFTP protocol under new site manager connection. Tested from my end. all good.

Regards

Please contact administrator
for this information.

#311201 Copied

Olga Barlow

Support staff

December 8, 2021 at 11:16

Hello,

Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.

Regards

#311224 Copied

Brisden

Participant

December 10, 2021 at 05:32

Hi there. Waiting update.
Regards

#311462 Copied

Olga Barlow

Support staff

December 10, 2021 at 18:21

Hello,

Thank you for your patience. Check now, please.

Regards

#311535 Copied

Brisden

Participant

December 14, 2021 at 08:11

Hi there. Thank you for the update. Upon checking . Detected the following issues.
1. The product descriptions, store policies, inquiries under section 4 of single product page not showing up if not logged in.
2. The WCFM buttons are also not working if not logged in.

Both the features are only working for logged in users.
All the above features have to work without needing to be logged in.

Snapshot attached.

TIA
Regards

Please contact administrator
for this information.

#311795 Copied

Olga Barlow

Support staff

December 15, 2021 at 00:24

Hello,

Issue is related to your cache plugin https://prnt.sc/230uk17 and server cache. It causes JS errors. So, check the plugin settings because not all the third-party plugins that you use support JS nimification and combination.

Regards

#311895 Copied

Brisden

Participant

December 15, 2021 at 03:45

Hi. Thank you for fixing that JS error issue. Appreciate it. Will keep an eye on this in the future.
Now the product page works fine.

But there is another related issue found on the vendor page.

There are double inquiry button showing up on the vendor page. Please refer to the snapshot.
This is also causing error when pulling out data of the inquiry message from the vendor dashboard.

TIA
Snapshot attached.
Regards

Please contact administrator
for this information.

#311930 Copied

Olga Barlow

Support staff

December 15, 2021 at 17:02

Hello,

I see. Passed that to our developers.

Regards

#312042 Copied

Olga Barlow

Support staff

December 17, 2021 at 14:18

Hello,

Check now, please.

Regards

#312311 Copied

Brisden

Participant

December 21, 2021 at 04:50

Hi there. Checked. The problem resolved. Thank you for the awesome support work.

Regards

#312661 Copied

Olga Barlow

Support staff

December 21, 2021 at 17:09

Hello,

You are welcome.

Regards

#312702 Copied
Tagged: best selling, compatibility, livechat, themes, wcfm, woocommerce
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