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WCFM qTip library error / theme conflict X Store

This topic has 15 replies, 3 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

redarmy2023

Participant

June 22, 2023 at 12:26

Hi There

We are using the XStore theme/demo sport & WCFM marketplace plugins. We are getting a bug whereby the qTip library question marks and hover over icons are not working within the store manager section of WCFM. Before we installed the Xstore theme the qTip library icons worked fine. It seems there is some sort of conflict with the theme.

Please can someone take a look for us? Many Thanks

#359998 Copied Theme version: 9.1.7 WooCommerce version: Latest

14 Answers

Rose Tyler

Support staff

June 22, 2023 at 14:47

Hello, Redarmy2023,

Thank you for contacting us and for using XStore.

Please provide screenshots or video of the problem.
Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Kind Regards,
8theme team

#360019 Copied

redarmy2023

Participant

June 22, 2023 at 15:04

Hi There

We have created you with a store login for WCFM store manager to take a look.

The error occurs within the store manager section.

Examples; store-manager/settings/

Store Branding/Store Logo, store banner, mobile banner etc – there is a question mark icon which just shows a question mark on mouse hover over, not the guidance text.

if you could take a look that would be great.

Many Thanks

Please contact administrator
for this information.

#360022 Copied

Rose Tyler

Support staff

June 22, 2023 at 15:20

Hello, Redarmy2023,

Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.

Kind Regards,
8theme team

#360024 Copied

redarmy2023

Participant

June 22, 2023 at 15:29

Hi there

We have and it works fine. The issue only started when we updated to Xstore theme.

Thanks

#360028 Copied

Rose Tyler

Support staff

June 22, 2023 at 15:33

Hello, Redarmy2023,

We’ve checked it on our test site and all works fine there.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

Please let us know the result.

Kind Regards,
8theme team

#360031 Copied

redarmy2023

Participant

June 22, 2023 at 15:55

Hi there

We have already deactivated plugins. The plugin causing the issue is Xstore Core.

When we deactivate the plugin the qTip library works fine for WCFM Store Manager. It seems there is a conflict within the theme.

Image here: https://thats-mint.com/wp-content/uploads/2023/06/xtore-core-deactivated.jpeg

Any suggestions as we really need this feature for our sellers and we also really like the theme.

Many Thanks

#360034 Copied

Rose Tyler

Support staff

June 22, 2023 at 15:59

Hello, Redarmy2023,

Please provide temporary wp-admin and FTP access, our devs will check this situation more deeply.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#360038 Copied

redarmy2023

Participant

June 22, 2023 at 16:06

Thanks, we’ll get these over shortly.

#360041 Copied

redarmy2023

Participant

June 23, 2023 at 09:33

Hi There

Please find login info as requested.

Thanks

Please contact administrator
for this information.

#360091 Copied
Rose Tyler

Support staff

June 23, 2023 at 09:38
Hello, Redarmy2023,

Thank you for your response.

We can’t connect FTP:
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing
```
Please try to connect to FTP using FileZilla by yourself.
What FTP port can we use?
Is there a restriction by IP or something else?

Kind Regards,
8theme team
#360094 Copied
redarmy2023

Participant

June 23, 2023 at 09:41

Hi There

We have turned off everything in the speed optimisation section. This has resolved the issue.

Thanks

#360096 Copied

Rose Tyler

Support staff

June 23, 2023 at 09:46

Hello, Redarmy2023,

We can’t log in to your site anymore. Have you changed access because our assistance is not needed anymore? If so, it is ok.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#360099 Copied

redarmy2023

Participant

June 23, 2023 at 09:49

Hi there

The issue is now resolved. Thanks for your assistance.

We’ll be in touch again if there’s anything else we need support with.

Many Thanks

#360101 Copied

Tony Rodriguez

Support staff

June 23, 2023 at 09:58

Hello @redarmy2023,

We are pleased to hear that the issue has been resolved. We are glad to have been of assistance.

If you require any additional support or have any other queries, please do not hesitate to contact us.

We thank you for your time and wish you a pleasant day.

Best Regards,
8Theme’s Team

#360103 Copied
Tagged: solution, theme conflict, wcfm qtip library error, wordpress woocommerce themes, x-store
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WCFM qTip library error / theme conflict X Store

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