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We are not getting emails once the order is placed plz guide

This topic has 2 replies, 2 voices, and was last updated 4 hours, 22 minutes ago ago by Tony Rodriguez

  • Avatar: Abhinandan
    Abhinandan
    Participant
    January 13, 2025 at 18:03

    we are not getting emails once the order is placed plz guide

    #430467 Copied Theme version: 9.4.6
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2025 at 07:00

    Hello, Abhinandan,

    Thank you for contacting us and for using XStore.

    Please read this article – https://woocommerce.com/document/email-faq/

    Check how emails work when our email builder is disabled (XStore > Email Builder).

    Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
    Let us know the results of the tests.

    We strongly recommend that you create a complete backup of your site before proceeding with these steps.

    If the issue continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
    We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    #430488 Copied
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