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We are not receiving all customer order emails. The start and stop randomly.

This topic has 2 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

parshva

Participant

December 7, 2022 at 10:04

We are not receiving all customer order emails. The start and stop randomly. We have checked with the hosting company (hostgator), the email settings are on and correct. Please tell us how to tackle this issue as the customer is facing problems due to this.

Please, contact administrator
for this information.

#340770 Copied Theme version: 4.3.5

1 Answer

Rose Tyler

Support staff

December 7, 2022 at 10:51

Hello,

Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

Please check how emails work when XStore > Built-in Email Builder is disabled.

Check how it works with the default theme – Storefront activated.

Let us know the results.

Regards

Please contact administrator
for this information.

#340777 Copied
Tagged: customer, emails, orders, randomly, templates, woocommerce, wordpress
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