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We are unable to connect to the XStore API using the XStore theme. Please check your SSL certificate

This topic has 10 replies, 3 voices, and was last updated 9 months, 4 weeks ago ago by Andrew Mitchell

Mazzella

Participant

February 26, 2024 at 12:45

Hello,

Since this morning, nothing works on the site https://boutique.tamento.net (without changing anything)

I have a curl 7 error We are unable to connect to the XStore API using the XStore theme. Please check your SSL certificate

The cart keeps spining :
https://cave.tamento.net/wp-content/uploads/2024/02/Screenshot-2024-02-26-at-12.19.11.png

Unable to update Xstore Core and theme Xstore :
https://cave.tamento.net/wp-content/uploads/2024/02/Screenshot-2024-02-26-at-12.20.50.png

Unable to add media :
https://cave.tamento.net/wp-content/uploads/2024/02/Screenshot-2024-02-26-at-12.22.27.png

Unable to delete plugins.

SSL is forced.

I’ve deactivated the security and cache plugins.

It’s always the same problem…

Another site on the same server and with the same database works fine though: https://cave.tamento.net

I’m not getting any JS errors.

Could you have a look at it? We have to put the site online today.

Thanks in advance,

Julien

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#384781 Copied Theme version: 9.2.6

9 Answers

Rose Tyler

Support staff

February 26, 2024 at 14:55

Hello, Mazzellla,

Thank you for contacting us and for using XStore.

Please contact your hosting provider to fix this on server side – https://prnt.sc/wlbTyOvLAenQ

Best Regards,
8Theme’s Team

#384818 Copied

Mazzella

Participant

February 26, 2024 at 15:12

ok i can see this error, but i have the same error on :

https://cave.tamento.net/

But its working well…

No cart keep spining, and i can upload medias….

#384823 Copied

Rose Tyler

Support staff

February 26, 2024 at 15:23

Hello, Mazzellla,

We kindly request that you conduct a test to evaluate the functionality of Cart and Media when the default WooCommerce theme, Storefront, is activated on your website.
This can be done by navigating to Appearance > Themes within your site’s dashboard.

The behavior you are experiencing may not be related to our theme. In this case, we recommend reaching out to WooCommerce support for further assistance in this matter – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#384826 Copied

Mazzella

Participant

February 26, 2024 at 15:47

Yes its working with wordpress default theme, then its definitely from xstore..

As you can see :
https://boutique.tamento.net/panier/

#384833 Copied

Rose Tyler

Support staff

February 26, 2024 at 16:04

Hello, Mazzellla,

As we can see, it works fine with the XStore parent theme too, so please check your custom changes in the child theme https://prnt.sc/UCZQuDsEaLay

Best Regards,
8Theme’s Team

#384835 Copied

Mazzella

Participant

February 26, 2024 at 16:12

This error was from yesterday its fixed since yesterday

#384837 Copied

Rose Tyler

Support staff

February 26, 2024 at 16:46

Hello, Mazzellla,

https://boutique.tamento.net/panier/ – Please check. It works fine with parent theme activated.

Best Regards,
8Theme’s Team

#384843 Copied

Mazzella

Participant

February 27, 2024 at 15:03

Ok thank you actually it was a ” ‘ ” before “< ?php" on functions.php which raised an error. Thank you for your help. Julien

#384999 Copied

Andrew Mitchell

Support staff

February 27, 2024 at 15:04

Dear Mazzellla,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#385000 Copied
Tagged: ssl certificate check, ssl certificate error, troubleshooting xstore theme, woocommerce xstore problem, wordpress woocommerce templates, xstore api connection issue, xstore api connectivity
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We are unable to connect to the XStore API using the XStore theme. Please check your SSL certificate

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