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We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate

This topic has 4 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Tony Rodriguez

eslam77

Participant

February 24, 2023 at 20:05

We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate

i get this message alot in dashboard and its slow dashboard and iam using wordfence

what to do ?

#347935 Copied Theme version: 9.0.4 WooCommerce version: 7.4.0

3 Answers

Tony Rodriguez

Support staff

February 25, 2023 at 06:39

Hello @eslam77,

We suggest that you contact your hosting provider to inquire if they are blocking any incoming or outgoing connections to our server, 136.243.62.54.

In order for the theme to be activated, your site must be able to make requests to our server and receive a response.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#347949 Copied

eslam77

Participant

February 26, 2023 at 21:12

i contact my host there no restrictions in api connection
the only thing annoying me this message slow down dashboard

#348132 Copied

Tony Rodriguez

Support staff

February 27, 2023 at 05:36

Hello @eslam77,

We hope you are doing well. Are you able to activate the theme using your purchase code, or are you having difficulty with this?

If so, could you please provide a screenshot of the issue and the page URL where you are experiencing it? Additionally, if you could provide us with your WordPress Admin and cPanel login details under the private content area of this topic, we would be happy to investigate the issue further and provide assistance.

We look forward to hearing from you.

Best Regards,
8Theme’s Team

#348143 Copied
Tagged: best selling themes, connect, ssl certificate, woocommerce, xstore, xstore theme
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