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We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate

This topic has 2 replies, 2 voices, and was last updated 2 days, 4 hours ago ago by Rose Tyler

Irawan

Participant

June 29, 2024 at 17:35

Sorry, please help, why is there a warning like this, while I don’t do any settings.

“ We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists.
cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received”

#402389 Copied Theme version: 9.3.14

1 Answer

Rose Tyler

Support staff

June 29, 2024 at 20:32

Hello Irawan,

The warning message you’ve encountered typically indicates a problem with the server’s connection to the XStore API. This could be due to an issue with the SSL certificate or network settings that prevent proper communication.

To resolve this, please check the following:
1. Ensure that your SSL certificate is valid and properly installed.
2. Verify that your server’s firewall or any security modules are not blocking outgoing connections.
3. Consider increasing the timeout value if the server response is typically slow.

We recommend that you contact your hosting provider to get assistance.

For further reading and a more comprehensive understanding of the error, you may find the following resources helpful:
– https://kinsta.com/knowledgebase/curl-error-28/
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

Best Regards,
8Theme’s Team

#402397 Copied
Tagged: ssl certificate check, troubleshooting xstore api, woocommerce ssl certificate, wordpress woocommerce templates, xstore api connection issue, xstore connection problem, xstore theme error
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