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We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate

This topic has 8 replies, 2 voices, and was last updated 5 months ago ago by Andrew Mitchell

Rahim

Participant

November 5, 2024 at 21:57

Getting below error even after disabling all the plugs (picture attached). Please help.

We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists.
cURL error 77: error setting certificate file:

Please, contact administrator
for this information.

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support staff only.

#422222 Copied Theme version: 9.4.3

7 Answers

Rahim

Participant

November 5, 2024 at 23:22

I asked the hosting provider to check on their end. Everything is okay on their end. Below is what they mentioned.

“There are no IP addresses in their documentation. So in this case, you would need to request it from their support: XStore WordPress WooCommerce Theme – Support Forum
The issue is with the theme itself, so you can try using a different one.

Since the issue is with their API, we would need to check if their IP address is not blocked and if it is reaching the server.

#422230 Copied

Rahim

Participant

November 5, 2024 at 23:32

Host provider checked 176.9.106.102 and 136.243.62.35. they are not blocked on their end. Server IP address provided in the private content area.

Please contact administrator
for this information.

#422232 Copied

Rahim

Participant

November 6, 2024 at 02:21

Including FTP and WP Admin credentials

Please contact administrator
for this information.

#422234 Copied

Rahim

Participant

November 6, 2024 at 14:56

Waiting for reply. It’s been 2 work days wasted since the start of this problem!

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Andrew Mitchell

Support staff

November 6, 2024 at 15:18

Hello, Rahim,

We hope this message finds you well.

We kindly apologize for the delay and would appreciate it if you could check whether the following IP address – 148.251.192.47 – is blocked on your end.

Thank you for your attention to this matter.

Best regards,
8Theme Team

#422306 Copied

Rahim

Participant

November 6, 2024 at 15:48

Hostinger provider confirmed the above IP is not blocked on their side. I also created a demo website without Xstore theme using the same hosting provider. I don’t see the same error on the demo website. It only appears on the website with the Xstore theme.

Kindly provide a solution as I have spent 2 work days on this issue

#422309 Copied

Andrew Mitchell

Support staff

November 7, 2024 at 10:22

Hello, Rahim,

Our hosting provider has informed us of an issue related to a certificate on your server. Could you please clarify what certificate this is? Additionally, would it be possible to submit the request without the certificate?

Please note that the access credentials you previously provided are no longer valid. You can find further details in the attached files.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

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