We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate

This topic has 4 replies, 2 voices, and was last updated 10 minutes ago ago by konstantin

  • Avatar: konstantin
    konstantin
    Participant
    December 12, 2024 at 15:39

    hello! I have run out of license. then
    I bought a license extension for the site. But I can’t activate it on my website. writes errors: ” We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists. ”
    I ask for help

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    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2024 at 16:09

    Hello, Konstantin,

    Thank you for reaching out to us.

    Here is an answer to your question – https://prnt.sc/IHJA0hpxwTjY You need to contact your hosting provider and ask to fix the error with “API server connection” – https://prnt.sc/TGpxj5f0JvH_

    Kind Regards,
    8theme team

    Avatar: konstantin
    konstantin
    Participant
    December 12, 2024 at 16:52

    I contacted my hosting provider, he said that there were no problems on his part. The ssl certificate is in order, the validity period has not expired. I repeat once again, is it possible that this happened because of the end of the old license? I bought a new one, but I do not know how to activate it?

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    Avatar: konstantin
    konstantin
    Participant
    December 12, 2024 at 20:34

    прошу ответить. я жду

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