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We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate

This topic has 10 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Luca Rossi

konstantin

Participant

December 12, 2024 at 15:39

hello! I have run out of license. then
I bought a license extension for the site. But I can’t activate it on my website. writes errors: ” We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists. ”
I ask for help

Please, contact administrator
for this information.

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9 Answers

Rose Tyler

Support staff

December 12, 2024 at 16:09

Hello, Konstantin,

Thank you for reaching out to us.

Here is an answer to your question – https://prnt.sc/IHJA0hpxwTjY You need to contact your hosting provider and ask to fix the error with “API server connection” – https://prnt.sc/TGpxj5f0JvH_

Kind Regards,
8theme team

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konstantin

Participant

December 12, 2024 at 16:52

I contacted my hosting provider, he said that there were no problems on his part. The ssl certificate is in order, the validity period has not expired. I repeat once again, is it possible that this happened because of the end of the old license? I bought a new one, but I do not know how to activate it?

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konstantin

Participant

December 12, 2024 at 20:34

I’m still waiting for you to answer me.

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konstantin

Participant

December 13, 2024 at 11:52

I’m still waiting for you to answer me.

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Luca Rossi

Support staff

December 15, 2024 at 14:05

Dear Konstantin,

We hope this message finds you well.

We wanted to follow up and check if you were able to resolve the issue. It appears that a license has already been registered, as shown here: https://prnt.sc/3yTKvYP289pE.

If the issue has not been resolved, would it be possible for us to remove the current registration and proceed with registering our license for testing purposes?

Please let us know how you would like to proceed.

Thank you for your time and assistance.

Best regards,
The 8Theme Team

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konstantin

Participant

December 15, 2024 at 16:05

Привет! К сожалению, я не смог воспользоваться покупкой. Тема просто не устанавливалась. Возникли ошибки сервера, я связался с разработчиком, но они мне не ответили и отказались решать проблему. Я не активировал лицензию, не пользовался продуктом. Я хочу отменить покупку и вернуть деньги. Спасибо

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Luca Rossi

Support staff

December 16, 2024 at 07:23

Dear @Konstantin,

We hope this message finds you well.

We would like to inform you that we have successfully registered using our license, and it is functioning as expected:

https://prnt.sc/RHeFG61oIw2c

Could you kindly attempt to register using your license once again?

We sincerely apologize for any inconvenience this situation may have caused. Should you wish to request a refund, you may do so by following the link provided in the private content area.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

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konstantin

Participant

December 16, 2024 at 09:52

Hello! Unfortunately I was not able to use the purchase. The theme simply did not install. There were server errors, I contacted the developer but they did not answer me and refused to solve the problem. I did not activate the license, did not use the product. I want to cancel the purchase and make a refund. So that I could buy another theme in your wonderful store. Thank you

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Luca Rossi

Support staff

December 16, 2024 at 10:34

Dear @Konstantin,

Please check our private content message.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

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