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We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate

This topic has 2 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

  • Avatar: simran
    simran
    Participant
    March 13, 2023 at 11:43

    Hello, everytime I am trying to update the theme and core plugin my website is going in “maintenance” or it shows “critical error on this site.” after deactivating plugin website becomes live. I am unable to access the frontend and backend of the website,
    It has happened twice already. please check what the issue is happening. please look into it urgently

    Please, contact administrator
    for this information.
    #349824 Copied Theme version: 9.0.4 WooCommerce version: not sure
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2023 at 13:33

    Hello, Simran,

    Thank you for contacting us and for using XStore.

    Please provide FTP access, not to cpanel. To create FTP access, please contact your hosting provider for assistance.

    In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help to determine what needs to be fixed.

    Kind Regards,
    8theme team

    #349837 Copied

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