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We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate

This topic has 7 replies, 3 voices, and was last updated 10 months, 1 weeks ago ago by Andrew Mitchell

naveen30

Participant

January 13, 2024 at 18:23

how can I fix this issue. I have a name cheap host.

Please, contact administrator
for this information.

#379809 Copied Theme version: .9.2.5

6 Answers

naveen30

Participant

January 13, 2024 at 18:58

I removed all unnecessary plugging’s and clear the cash also my PHP version above 8.

#379810 Copied

naveen30

Participant

January 13, 2024 at 19:16

host provider
I can not locate any blocks for this IP address. Could you please elaborate on how the API is connecting to the server>

host provider
The IP address is not blocked on the server. Is the API connected by some particular port that should be whitelisted for outgoing connections?

#379812 Copied

Rose Tyler

Support staff

January 14, 2024 at 10:57

Hello, Naveen30,

We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Kind Regards,
8theme team

#379853 Copied

naveen30

Participant

January 14, 2024 at 17:11

here is the all logging details

Please contact administrator
for this information.

#379887 Copied

Rose Tyler

Support staff

January 15, 2024 at 12:03

Hello, Naveen30,

We hope this message finds you well.

We would like to express our gratitude for your swift response to our previous communication. Upon reviewing your WordPress administrative panel, it appears that the issue previously reported is no longer evident.

Could you kindly confirm whether the problem has been resolved to your satisfaction?

Additionally, we have encountered difficulties when attempting to access the FTP. The provided link (https://prnt.sc/Z_Z9JqHu5nbl) illustrates the issue we are facing.

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#379927 Copied

Andrew Mitchell

Support staff

January 15, 2024 at 19:33

Dear naveen30,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#379996 Copied
Tagged: resolve xstore api connectivity, ssl certificate check woocommerce, troubleshoot xstore api problems, woocommerce ssl certificate errors, woocommerce xstore connection fail, wordpress xstore theme issues, xstore api connection error
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We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate

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