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We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate

This topic has 21 replies, 3 voices, and was last updated 11 months, 2 weeks ago ago by Rose Tyler

evatis

Participant

February 9, 2024 at 14:54

Good morning
I uninstalled the Legenda theme to install the XSTORE theme. Unfortunately I cannot connect to your API to register for activation code.

here is the error message:
There was an error with the API request call. This is a common problem caused by an SSL certificate. Please check it here. If your certificate does not exist or has errors, please contact your server provider.

I deactivated all the plugins likely to create conflicts and I contacted my host who confirmed that the IP (136.243.62.54) is not blocked.
I also increased the PHP version to 8.0
The ssl certificate is functional (I carried out the test on ssl checker

I still have the same problem

Files is visible for topic creator and
support staff only.

#382976 Copied Theme version: 9.2.7 WooCommerce version: Version 8.5.2

20 Answers

Rose Tyler

Support staff

February 9, 2024 at 15:33

Hello, Evatis,

Thank you for contacting us and for using XStore.

We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Best Regards,
8Theme’s Team

#382982 Copied

evatis

Participant

February 9, 2024 at 15:52

Hello
you will find the requested accesses in the private area

Please contact administrator
for this information.

#382987 Copied

Rose Tyler

Support staff

February 9, 2024 at 16:47

Hello, Evatis,

Thank you for wp-admin access, but we can’t connect to FTP.

Please check it – try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#382995 Copied

evatis

Participant

February 9, 2024 at 17:08

i have test it before send you ftp codes
it works perfectly
if you use filezilla you dont need the port with fast connexion

#382997 Copied

evatis

Participant

February 9, 2024 at 17:13

you can see the capture

Files is visible for topic creator and
support staff only.

#382998 Copied

Rose Tyler

Support staff

February 11, 2024 at 08:42

Hello, Evatis,

We apologize for the delay in our response.

We have encountered an issue with logging into the wp-admin panel and suspect that there may have been a change in the access credentials. Could you kindly confirm if this is the case and provide us with the updated wp-admin access details?

We would like to note that the FTP access is functioning properly, and we request that it remains unchanged.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#383063 Copied

evatis

Participant

February 12, 2024 at 11:24

You have take too much time
we have been oblige to restore the last website !!!!

Your APi is not working correctly

we went back to the legenda theme but your interface does not recognize it either (the domain name lequartz-dz.com does not appear in the interface)
do what is necessary as quickly as possible to resolve the problem as quickly as possible.
We lost 2 days of work!!!!!!

We will migrate the site to a test server which will be testeva1.ovh

Ps: please give me the opening hours of your support thank you

#383137 Copied

Rose Tyler

Support staff

February 12, 2024 at 11:30

Hello, Evatis,

Please accept our apologies for the delay in responding to your inquiry, which was due to the weekend period.

We are committed to providing you with prompt assistance. To facilitate this, we kindly request that you provide us with the correct wp-admin credentials as previously requested. Should there have been any changes to your site URL, we would also require both the wp-admin and FTP access details for the updated site.

Once we receive the appropriate temporary access, we will be in a position to proceed and offer you the necessary support.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

#383140 Copied

evatis

Participant

February 16, 2024 at 14:39

We have finished migrating the site to a test server which is http://www.testeva1.ovh

We still have the same problem:
As a reminder, it is impossible to connect to the API and activate our activation code

You will find attached all the access codes which have been tested before sending them to you

Please contact administrator
for this information.

#383613 Copied

Rose Tyler

Support staff

February 16, 2024 at 15:42

Hello, Evatis,

Thank you for getting in touch with us.

Please read the next articles https://copyprogramming.com/howto/curl-7-couldn-t-connect-to-host-what-is-wrong-in-my-settings https://wpastra.com/docs/wp_error-curl-error-7-failed-to-connect-to-websitedemos-net/ https://bobcares.com/blog/curl-error-7-failed-to-connect-to-port-443/

Also, contact your hosting provider and ask to set port 22 or 2200.

Best Regards,
8Theme’s Team

#383623 Copied

Annabel

Participant

February 16, 2024 at 17:36

Hello,

I am experiencing the same error on my site, although I haven’t made any changes for several days. I have performed the updates that were pending but it didn’t make any difference.
Here is a screenshot of the statuses.
Thank you in advance for your assistance.

Files is visible for topic creator and
support staff only.

#383640 Copied

Rose Tyler

Support staff

February 16, 2024 at 18:50

Hello, Annabel,

https://prnt.sc/0jnmtUacG3pd – you need to fix this. We kindly suggest that you reach out to your hosting provider at your earliest convenience to obtain the necessary assistance to resolve this issue.

Best Regards,
8Theme’s Team

#383649 Copied

evatis

Participant

February 18, 2024 at 13:59

Hello
we have manage ti solve the issue thanks a lot

Now the shop page is not working can you please help us
https://testeva1.ovh/shop/

#383748 Copied

Rose Tyler

Support staff

February 18, 2024 at 15:50

Hello, Evatis,

You’re welcome!

Please check the Shop page on your site now.

Best Regards,
8Theme’s Team

#383757 Copied

evatis

Participant

February 19, 2024 at 15:02

hell thanks for it
can you explain me what was the issue please

#383856 Copied

Rose Tyler

Support staff

February 19, 2024 at 15:08

Hello, Evatis,

You’re welcome!
We’ve created a new Shop page, selected it in WooCommerce settings, and removed the old one.

Best Regards,
8Theme’s Team

#383858 Copied

evatis

Participant

February 20, 2024 at 09:13

Hello
thanks for the response
I have got another little issue
The layout of the mega menu : it desappear when i want to clic on it

Can you help me please

#383988 Copied
Rose Tyler

Support staff

February 20, 2024 at 09:56
Hello, Evatis,

Thank you for getting in touch with us.

We kindly request that you insert the following code snippet into your website’s theme. You can do this by navigating to Theme Options, then selecting Theme Custom CSS, and finally choosing Global:

.header-main-menu.et_element-top-level .menu > li > a:after { content: ""; display: block; width: 80px; height: 50px; position: absolute; }

Best Regards,
8Theme’s Team
#383997 Copied
evatis

Participant

February 20, 2024 at 14:30

thanks for having fixing this issue.
I have anither issue : the filter are not working for all shop pages
http://testeva1.ovh/categorie-produit/femme/
Can you tell me how tio fix it

Thanks

#384055 Copied

Rose Tyler

Support staff

February 20, 2024 at 14:35

Hello, Evatis,

You’re welcome!

Please clear the cache and check now.

Best Regards,
8Theme’s Team

#384057 Copied
Tagged: ssl certificate verification, troubleshooting xstore api, woocommerce xstore theme problem, wordpress xstore connection error, xstore api connection issue, xstore woocommerce theme ssl
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