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We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate

This topic has 11 replies, 4 voices, and was last updated 8 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: thevedansia
    thevedansia
    Participant
    April 20, 2024 at 19:39

    This particular issue is coming from 3 days and this particular happen twice before but it was fixed by it self last time but this time error is keep coming, I have alredy provided FTP Login and wp – login to you

    Please, contact administrator
    for this information.
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    support staff only.
    #392331 Copied Theme version: 9.3.7
    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2024 at 07:28

    Hello,

    Thank you for reaching out to us.

    https://prnt.sc/1d_skl908iLy We recommend that you contact your hosting provider for further assistance. They are best equipped to help you resolve any issues you may be experiencing.

    For further reading and a more comprehensive understanding of the error, you may find the following resources helpful:
    – https://kinsta.com/knowledgebase/curl-error-28/
    – https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

    Best Regards,
    8Theme’s Team

    #392353 Copied
    Avatar: thevedansia
    thevedansia
    Participant
    April 22, 2024 at 20:27

    I spoke to my hosting provider they said this issue is occurred because of theme, we have changed the php version, increased the Memory, switch the dns and shifted to cloudflare, reconfigure the ssl done everything now from my side also hosting side. issue is occurring from the theme

    #392572 Copied
    Avatar: Eazi
    Eazi
    Participant
    April 22, 2024 at 22:53

    I am experiencing same issue please there should be a resolution on this issue it’s getting to frequent and it’s delaying my work I can’t work because xstore api not connecting to theme now how do I tell my team it’s not my fault

    Please contact administrator
    for this information.
    #392576 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2024 at 08:20

    Hello, Thevedansia,

    We are currently experiencing difficulties connecting to the FTP access provided by your team. Kindly refer to the screenshot linked here for details: https://prnt.sc/Y8rrDm7WMHOd.

    To proceed with our technical work efficiently, we require functional access credentials. Could you please verify the details and provide us with the correct credentials at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    #392618 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2024 at 08:21

    Hello, Eazi,

    Please submit your own thread – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide temporary wp-admin and FTP access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #392619 Copied
    Avatar: thevedansia
    thevedansia
    Participant
    April 23, 2024 at 10:16

    that problem has been solved by my hosting provider

    but new problem has been arrived now

    getting these error coz of Xstore-Core Plugin

    ”
    Deprecated: Creation of dynamic property Kirki_Toolkit::$modules is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/packages/kirki/kirki.php on line 67

    Deprecated: Creation of dynamic property ETC\Inc\Core::$controllers is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/inc/core.php on line 126

    Deprecated: Creation of dynamic property ETC\Inc\Core::$models is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/inc/core.php on line 127

    Deprecated: Creation of dynamic property St_Woo_Swatches_Admin::$plugin_admin_dir_path is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/packages/st-woo-swatches/admin/class-st-woo-swatches-admin.php on line 23

    Deprecated: Creation of dynamic property St_Woo_Shop::$plugin_public_dir_path is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/partials/class-st-woo-shop.php on line 17

    Deprecated: Creation of dynamic property Kirki_Field_Code::$name is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/packages/kirki/core/class-kirki-field.php on line 291

    Deprecated: Creation of dynamic property Kirki_Field_Code::$name is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/packages/kirki/core/class-kirki-field.php on line 291

    Deprecated: Creation of dynamic property Kirki_Field_Code::$name is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/packages/kirki/core/class-kirki-field.php on line 291

    Deprecated: Creation of dynamic property Kirki_Field_Code::$name is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/packages/kirki/core/class-kirki-field.php on line 291

    Deprecated: Creation of dynamic property Kirki_Field_Code::$name is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/packages/kirki/core/class-kirki-field.php on line 291

    Deprecated: Creation of dynamic property Kirki_Field_Repeater::$name is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/packages/kirki/core/class-kirki-field.php on line 291

    Deprecated: Creation of dynamic property Kirki_Field_Repeater::$label is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/packages/kirki/core/class-kirki-field.php on line 291

    Deprecated: Creation of dynamic property Kirki_Field_Repeater::$dynamic is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/packages/kirki/core/class-kirki-field.php on line 291

    Deprecated: Creation of dynamic property Kirki_Field_Repeater::$row_label is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/packages/kirki/core/class-kirki-field.php on line 291

    Deprecated: Creation of dynamic property Kirki_Field_Repeater::$button_label is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/packages/kirki/core/class-kirki-field.php on line 291

    Deprecated: Creation of dynamic property Kirki_Field_Repeater::$name is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/packages/kirki/core/class-kirki-field.php on line 291

    Deprecated: Creation of dynamic property Kirki_Field_Repeater::$label is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/packages/kirki/core/class-kirki-field.php on line 291

    Deprecated: Creation of dynamic property Kirki_Field_Repeater::$dynamic is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/packages/kirki/core/class-kirki-field.php on line 291

    Deprecated: Creation of dynamic property Kirki_Field_Repeater::$row_label is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/packages/kirki/core/class-kirki-field.php on line 291

    Deprecated: Creation of dynamic property Kirki_Field_Repeater::$button_label is deprecated in /home/givldmzl/vedansia.com/wp-content/plugins/et-core-plugin/packages/kirki/core/class-kirki-field.php on line 291″

    when i disabled the plugin none of the error is coming but when i turned this on its coming

    screenshot is attached

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #392639 Copied
    Avatar: thevedansia
    thevedansia
    Participant
    April 23, 2024 at 10:17

    i have provided all the login info FTP and WP in previous given thread pleas login check

    #392640 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2024 at 10:19

    Hello, Thevedansia,

    Please downgrade the PHP version to 8.1 (your hosting provider can do this for you).

    Best Regards,
    8Theme’s Team

    #392641 Copied
    Avatar: thevedansia
    thevedansia
    Participant
    April 23, 2024 at 10:30

    its fixed, thankyou

    #392644 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 23, 2024 at 10:31

    Dear thevedansia,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #392645 Copied

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The issue related to '‘We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate’' has been successfully resolved, and the topic is now closed for further responses

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