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We getting some bugs on subtotal & price.

This topic has 6 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Jack Richardson

Growthx Media

Participant

September 26, 2024 at 22:41

Hello team, we using yith products addons, fox currency switcher, yith discount plugin. So we getting some bugs or issues.
1. All quantity is working fine but when we make the quantity to 3 it show incorrect pricing. we setup a some condition on discount plugin. but it also not working on live website where we don’t using any discount plugin or discount condition.

Loom:- https://www.loom.com/share/23c523e2207742c0bbd3bdf82e328be0

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5 Answers

Jack Richardson

Support staff

September 27, 2024 at 09:53

Dear @Growthx Media,

I hope this message finds you well. We have noticed that the Quantity Discounts feature is currently activated on your website, as evidenced by the following screenshot: https://prnt.sc/0q9MvXmoNb17. This appears to be influencing the calculations of product prices.

We recommend deactivating this feature to verify if it resolves the issue. Additionally, for further guidance on managing this feature, we suggest reviewing the following article: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

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Growthx Media

Participant

September 27, 2024 at 10:54

Thanks for your reply, will check. Can we disable ajax for cart?

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Jack Richardson

Support staff

September 27, 2024 at 11:53

Dear @Growthx Media,

We hope this message finds you well. We understand that you may wish to modify the behavior of the auto-update feature for the cart table when product quantities change. To disable this automatic update, you can disable the ‘Update Cart Automatically’ option, which can be found here: https://prnt.sc/BLYv0iHN74su. Deactivation this option will prevent the cart from refreshing automatically whenever product quantities are adjusted.

Should you have different requirements or need further assistance, please do not hesitate to provide us with more details regarding your request.

Best regards,
Jack Richardson
The 8Theme Team

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Growthx Media

Participant

September 30, 2024 at 01:10

Thanks for your reply. We done that setting but subtotal is coming wrong on USD Currency. Also discount is not working, we have an condition if they buy 2 products then they will get 10% off & 3 or more then 15% discount. please help us to fix this

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Jack Richardson

Support staff

September 30, 2024 at 13:19

Dear @Growthx Media,

We hope this message finds you well. We would like to inform you that the built-in feature in our theme for setting discounts to a deactivated state can be accessed via the following link: https://prnt.sc/GKenQW4XduzE.

However, it appears that you are currently utilizing the YITH Dynamic Pricing and Discounts plugin for managing discounts. Should you encounter any issues with dynamic pricing on the cart page, we recommend conducting an initial test using the default Storefront theme. If the problem persists while using the default theme, we advise reaching out directly to the plugin’s author for further assistance, as the issue may not be related to our theme.

Thank you for your attention to this matter. Should you have any further questions or require additional support, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

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Tagged: woocommerce price issue, woocommerce subtotal solution, woocommerce themes bug fix, woocommerce themes repair, wordpress price correction, wordpress subtotal error, wordpress themes bugs
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