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We have a critical error only on shop page

This topic has 16 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Chris0483

Chris0483

Participant

September 9, 2022 at 08:18

Hello

From today we have a critical error on our shop page and we don’t know how to fix that.
I see also I can’t upload new theme release from admin.
thanks in advance for your help
Greatings

Please, contact administrator
for this information.

#333597 Copied Theme version: 8.3.1 WooCommerce version: 6.8.2

15 Answers

Awais Ahmed

Participant

September 9, 2022 at 09:33

Hello, @Chris0483,

I have updated the Theme and Core plugin for you on your site.

And regarding Critical Error please turn ON your site debug mode so that we will see the error appear on your site and then we will be able to assist you properly.

Regards 8Themes Team.

#333608 Copied

Chris0483

Participant

September 9, 2022 at 09:55

Hello

Thanks but we have again the critical error :
https://www.awesomescreenshot.com/image/32239436?key=63a5dd4a518e5418e1c348e5facf79b1

#333614 Copied

Awais Ahmed

Participant

September 9, 2022 at 09:58

Hello, @Chris0483,

Yes I have checked it and that is why I asked you to turn ON the debug mode of your site: https://postimg.cc/KRqBYyJR

Regards 8Themes Team.

#333615 Copied

Chris0483

Participant

September 9, 2022 at 10:21

Debug mode enable sir

#333618 Copied

Rose Tyler

Support staff

September 9, 2022 at 13:15

Hello,

Please provide FTP access.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#333630 Copied

Chris0483

Participant

September 9, 2022 at 13:48

Here access ftp

Please contact administrator
for this information.

#333632 Copied

Rose Tyler

Support staff

September 9, 2022 at 14:41

Hello,

Thanks for the reply.
I’ve passed this topic to one of our developers, and I will let you know once get an answer. Please do not change access.

Regards

#333637 Copied

Rose Tyler

Support staff

September 9, 2022 at 15:48

Fixed. Please clear cache and check now.
If you could also provide an ftp path to search your site, it would be very appropriate next time (this time we found it ourselves).

Regards

#333648 Copied

Chris0483

Participant

September 10, 2022 at 09:18

Hello Thanks to your reply.
Can you explain what was the problem please ?
Best regards

#333673 Copied

Rose Tyler

Support staff

September 11, 2022 at 08:25

Hello,

Sorry, I can’t say for sure, our developer replied that the error disappeared in process of searching it, and even after taking the changes back it did not appear anymore. Strange situation, please let us know if any further assistance will be needed.

Regards

#333702 Copied

Chris0483

Participant

September 11, 2022 at 09:01

Hello

Yes we need again assistance to fix this issue please

#333711 Copied

Rose Tyler

Support staff

September 11, 2022 at 09:49

Hello,

Strange, that the issue is back. Did you notice what was done before it happened? I’ve passed this topic to our dev team one more time.

Regards

#333715 Copied

Chris0483

Participant

September 12, 2022 at 07:42

Hello

I didn’t notice anything in particular that could have created this error, sorry

#333775 Copied

Rose Tyler

Support staff

September 12, 2022 at 14:56

Hello,

Fixed ( xstore/framework/woo.php https://prnt.sc/ZS6Zaka2w6gs )
The fix will be included in the next theme update also.

Regards

#333825 Copied

Chris0483

Participant

September 13, 2022 at 09:13

Hello

Good news very thanks.

#333894 Copied
Tagged: critical, error, shop, themes, woocommerce, wordpress
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